Implementation Analyst I

Deutsche Post; Westerville (OH); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

Bonus Plan

Generous PTO

Job summary

DHL Supply Chain is seeking an Implementation Analyst I in the United States to help deploy and support supply chain IT solutions at client sites, coordinating system setup, testing, training, and go-live activities.

You will analyze requirements, participate in testing, and assist with SOP documentation, project planning, and user acceptance testing, working with customers and internal teams to ensure successful implementations.

Qualifications

• Bachelor's Degree in IT or equivalent required.
• 2+ years IT environment experience required.
• Experience in implementing and supporting business systems preferred.

Responsibilities

• Implements and supports Supply Chain IT solutions within DHL Supply Chain Division.
• Supports and ensures quality delivery of predefined IT solutions including system setup, testing, training, implementation and post-implementation support.
• Understanding current work processes and developing/publishing SOPs; participates in User Acceptance Testing.
• Applies IT methodologies to ensure implementations are delivered in a standard, repeatable method.
• Analyzes customer requirements to apply systems implementation concepts.
• Participates in project planning by estimating implementation tasks.
• Facilitates and supports business acceptance testing with customers and project leaders.
• Performs system setup, configuration, testing, training, go-live support.
• Facilitates training for hourly associates, supervisors and managers.

Skills

Problem solving

Project coordination

Customer collaboration

Analytical thinking

Education

Bachelor's Degree in IT or equivalent

Tools

Warehouse Management System (WMS)

IT systems

Job description

The Implementation Analyst I role has a national salary range of $70,000 - $115,000.

For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Are you an Technology professional interested in automation and digitalization? Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment? Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions? If so, DHL Supply Chain has the opportunity for you!

Job Description

Implements and supports Supply Chain solutions within assigned DHL Supply Chain Division. Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s). Understands current work processes and develops and publishes work processes, actively participates in User Acceptance Testing, and facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between DHL Supply Chain and the client. Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method. Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions. Participate

• Recommends basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.
• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.
• Contributes to the development of project plan by supporting a portion of the project work plan, specifically in estimating of implementation tasks (e.g., system set-up, user testing, training).
• Applies experience in the use of DHL Supply Chain Project administration processes, including tracking labor against the project plan.
• Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.
• Applies intermediate-level industry specific knowledge to deliver solutions.
• Performs system setup, configuration, testing, training, trouble-shooting and go-live support.
• Facilitates training for hourly associates, supervisors and managers.

Required Education and Experience

• Bachelor's Degree in IT similar field or equivalent 4 years work experience, required
• 2+ years experience in an IT environment required
• Experience in the implementation and support of business systems, required
• Knowledge of logistics and supply chain, preferred

Our Organization is an equal opportunity employer.