Implementation Analyst

Box; San Francisco (CA); On-site; USD 71,000 - 90,000; Full time

Job summary

Box is seeking an Implementation Analyst to drive customer transformation journeys in cloud content management. This role involves advising on implementation packages and leading strategic discussions with clients, offering significant growth opportunities within a dynamic team environment.

Qualifications

• 0-2 years in software implementation or consulting.
• Experience within the SaaS industry.
• Led multiple complex projects or initiatives.

Responsibilities

• Shape strategic conversations with customers.
• Advise on execution of implementation packages.
• Manage customer escalations effectively.

Skills

Project Management

Customer Success

SaaS Experience

Multi-tasking

Job description

Join to apply for the Implementation Analyst role at Box

Join to apply for the Implementation Analyst role at Box

This range is provided by Box. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$71,500.00/yr - $89,500.00/yr

WHAT IS BOX?

Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises revolutionize how people work together. Our Box Consulting team is at the forefront of guiding our customers on their transformation journey, and we'd like your help in driving these conversations. We work directly with the largest and most complex enterprises in the world. These enterprises are looking to Box and our technology to transform their business. For these enterprises to be successful, they rely on our consultants to advise them throughout the transformation. As an Implementation Analyst, you'll be helping to shape these strategic conversations when advising customers through execution of small and medium size implementation packages. Further, you will have tremendous professional growth opportunities as a member of a diverse and experienced leadership team that thrives in an exciting environment within an industry shaping how people can work better together.

Who You Are

You're a natural leader. You have a strong presence and are passionate about growing and developing the people around you. You're comfortable leading multiple projects at once, and you're able to manage your own time appropriately while also supporting other internal projects. Self-motivated and insightful, you can direct customer escalations and are ready with fresh ideas for driving customer success. With proven ability to build, manage and cultivate a collaborative environment, you are ready to solve for complex use cases and blow our customers' minds.

Here's the fine print

• You have 0-2 years in software implementation or Consulting.
• You have experience within the SaaS industry
• You have led multiple complex projects or initiatives at once while still being laser-focused on detail.
• You are an excellent multi-tasker and thrive in a fast-paced, ever-changing environment.
• You are experienced in customer-facing presentations and have a consistent record of working with senior leaders.
  
  

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$71,500—$89,500 USD

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$71,500—$89,500 USD

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development, Technology, Information and Internet, and IT Services and IT Consulting

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