IMPD Case Records Processor

City & Borough of Sitka Alaska; Indianapolis (IN); On-site; USD 32,000 - 47,000; Full time

Job summary

Indianapolis Metropolitan Police Department (IMPD) is seeking a Records Clerk to assist citizens in obtaining reports such as incident and accident reports and to facilitate the release of criminal histories. The role processes time-sensitive information in law enforcement databases and distributes it to IMPD staff and other agencies.

The position involves fingerprinting citizens, handling payments, and ensuring accuracy of records.

Qualifications

• High School diploma or equivalent and two years' work experience in customer service, records maintenance, or clerical field.
• Effective communication and computer operation skills.
• Ability to comply with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release.
• Must pass pre-employment screening (background investigation, drug screen) and submit to random drug tests.
• Fingerprinting duties and interaction with citizens as part of daily tasks.

Responsibilities

• Receives and processes requests for police records and releases reports to citizens and other requestors.
• Provides informational services to the public via phone, mail, electronic, and in-person.
• Sells documents to the public; handles payments and balances registers.
• Fingerprints citizens using ink/paper and digital scanning; performs quality control on images.
• Enters/updates information in computerized law enforcement systems; maintains request logs and documents.
• Files and retrieves documents; organizes files and manuals; maintains records.
• Reviews and revises reports for accuracy and completeness; conducts research as needed.
• Participates in staff meetings and customer service training.

Skills

Customer service

Records maintenance

Clerical work

Communication skills

Computer operation

Education

High School diploma or equivalent, 2 years experience in related field

Job description

Position is responsible for assisting citizens in obtaining reports (e.g., incident and accident reports) and facilitating the release of criminal histories to citizens. Position processes and enters time-sensitive information into law enforcement databases and distributes that information to IMPD employees and other law enforcement agencies. This position is also responsible for fingerprinting citizens as necessary.

Agency Summary

IMPD serves with courage and compassion, partnering with our community to address crime and create a safer Indianapolis for everyone who lives, works, and visits here.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Receives and processes requests for police records (i.e., incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.
• Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in-person.
• Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.
• Fingerprints citizens; obtains hard-copy set of fingerprints from customers using ink and paper; obtains digital fingerprints using electronic scanning equipment. Conducts quality control to ensure captured images are within established parameters.
• Enters and updates information in computerized law enforcement information systems.
• Records and updates request logs and documents.
• Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetize records; keeps files updated.
• Reviews and revises reports and documents for accuracy and completeness.
• Conducts research as necessary.
• Participates in staff meetings and customer service training.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

High School diploma or equivalent and two (2) years' work experience and/or education in customer service, records maintenance or clerical field; any combination of education and experience equaling (2) years is acceptable. Must possess effective communication and computer operation skills. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release. Position requires strict confidentiality. Must be able to pass pre-employment screening (background investigation, drug screen). Position requires submission to random drug tests. Must be able to perform the tasks required to fingerprint individuals (physically guide and control customer hand movements).

This position is in an office atmosphere with various distractions and frequent interruptions. Vision, hearing and manual dexterity demands are to be expected. This is a day shift position, Monday thru Friday with weekends off. Some overtime may be required to complete projects or lessen work-loads. Requires hands-on contact with citizens to generate fingerprint images. Must be able to stand for periods of time to fingerprint individuals; must be able to physically control and guide customer hands and fingers to generate accurate fingerprint images.