Impactful Residential Counselor — Flexible Hours

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 32,000 - 35,000; Full time

Job summary

Catholic Charities, Archdiocese of New York seeks a Residential Counselor to implement Community Residence or Permanent Housing programs, helping residents develop life skills and maintain safety. The role emphasizes customer service, documentation, and crisis management, working closely with program staff.

The position is full-time, on-site at Staten Island, with flexible/shift hours and on-call coverage for emergencies.

Qualifications

• High School Diploma.
• Experience relevant to helping individuals with serious mental illness or similar population.

Responsibilities

• Provide case management services to all assigned residents.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, training, assistance and support.
• Document all services and interactions in residents’ case records and maintain the entire record by completing all required and associated documentation.
• Engage residents in regular discussions around their individual short and long-term goals and an evaluation of the services they receive.
• Provide ongoing counseling support to residents as needed.
• Draft the residents’ comprehensive service plan, providing information regarding the residents. Facilitate the formal involvement of the resident in discussing the service plan.
• Act as liaison for all other services needed by the residents and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan.
• Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s Manager and document events in the appropriate forms.
• Integrate care of residents with other agency staff as well as with other service providers.
• Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.
• Help with the maintenance of the environment consistent with the program’s design and residents’ needs.
• Where applicable, supervise medication distribution to residents and track such with shift and weekly counts.
• Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.
• Escort clients into the community for medical, benefits, or other relevant appointments.
• Conduct bedroom and/or apartment inspections consistent with the program’s requirements.
• Document significant building activities and/or information in the Communication Logbook.
• Ensure all building visitors provide identification and sign in the Visitor Log.
• Assist with conducting monthly fire drills.
• Assist in planning and carrying out recreational activities with residents.
• Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.
• Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.
• Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

Skills

Good judgment

Strong customer services

Time management

Crisis management

Documentation

Communication

Teamwork

Flexible hours

CPR/First Aid

Conflict resolution

Resident engagement

De-escalation

Education

High School Diploma

Experience with mental illness population

Job description

Catholic Charities, Archdiocese of New York seeks a Residential Counselor to implement Community Residence or Permanent Housing programs, helping residents develop life skills and maintain safety. The role emphasizes customer service, documentation, and crisis management, working closely with program staff.

The position is full-time, on-site at Staten Island, with flexible/shift hours and on-call coverage for emergencies.