Impactful Peer Coach — Care Coordination

New Freedom Ops; Phoenix (AZ); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits

$0 medical plan option

401(k) with match

Generous paid time off

Free meals, gym access

Job summary

New Freedom Peoria Facility in Phoenix is seeking a Care Coordination Peer Coach to support behavioral health members, coordinate appointments, and assist with navigation. This on-site role partners with clinical teams to promote recovery, independence, and seamless care experiences.

You will coordinate medical and behavioral health appointments, assist with referrals, provide peer support, and help members achieve wellness goals while ensuring accurate documentation and regulatory compliance.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; Associate’s or Bachelor’s in Behavioral Health, Psychology, Social Work, Healthcare Administration, Human Services, or a related field preferred.
• Behavioral Health Technician (BHT) designation required.
• Peer and Recovery Support Specialist (PRSS) Certification required.
• Basic knowledge of patient care practices, medical terminology, healthcare documentation, and support services.
• Strong communication, organizational, critical‑thinking, and problem‑solving skills.
• Proficiency with Microsoft Office applications and Electronic Health Record systems.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings preferred.
• Experience using Kipu or other Electronic Health Record systems preferred.
• Additional peer support, recovery, care coordination, or case management experience preferred.

Responsibilities

• Coordinating and tracking medical, behavioral health, telehealth, and related healthcare appointments.
• Assisting members with scheduling, appointment reminders, referrals, and healthcare navigation.
• Escorting members to onsite appointments and helping maintain continuity of care.
• Providing recovery‑oriented peer support and encouragement.
• Assisting members in identifying goals related to wellness, recovery, independence, and self‑advocacy.
• Supporting engagement in treatment, recovery programming, and community resources.
• Communicating member needs and barriers to care with clinical and operational teams.
• Maintaining accurate documentation and supporting compliance with organizational and regulatory standards.

Skills

Communication skills

Organization

Critical thinking

Problem solving

Microsoft Office

EHR systems

Kipu experience

Independent work

Peer support

Case management

Education

High School Diploma or GED

Associates or Bachelor's in Behavioral Health

Tools

Kipu EMR

Job description

New Freedom Peoria Facility in Phoenix is seeking a Care Coordination Peer Coach to support behavioral health members, coordinate appointments, and assist with navigation. This on-site role partners with clinical teams to promote recovery, independence, and seamless care experiences.

You will coordinate medical and behavioral health appointments, assist with referrals, provide peer support, and help members achieve wellness goals while ensuring accurate documentation and regulatory compliance.