Peer Coach - Care Coordination (PRCCHCC-01)

New Freedom Ops; Phoenix (AZ); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits

$0 medical plan option

401(k) with match

Generous paid time off

Free meals, gym access

Job summary

New Freedom Peoria Facility in Phoenix is seeking a Care Coordination Peer Coach to support behavioral health members, coordinate appointments, and assist with navigation. This on-site role partners with clinical teams to promote recovery, independence, and seamless care experiences.

You will coordinate medical and behavioral health appointments, assist with referrals, provide peer support, and help members achieve wellness goals while ensuring accurate documentation and regulatory compliance.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; Associate’s or Bachelor’s in Behavioral Health, Psychology, Social Work, Healthcare Administration, Human Services, or a related field preferred.
• Behavioral Health Technician (BHT) designation required.
• Peer and Recovery Support Specialist (PRSS) Certification required.
• Basic knowledge of patient care practices, medical terminology, healthcare documentation, and support services.
• Strong communication, organizational, critical‑thinking, and problem‑solving skills.
• Proficiency with Microsoft Office applications and Electronic Health Record systems.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings preferred.
• Experience using Kipu or other Electronic Health Record systems preferred.
• Additional peer support, recovery, care coordination, or case management experience preferred.

Responsibilities

• Coordinating and tracking medical, behavioral health, telehealth, and related healthcare appointments.
• Assisting members with scheduling, appointment reminders, referrals, and healthcare navigation.
• Escorting members to onsite appointments and helping maintain continuity of care.
• Providing recovery‑oriented peer support and encouragement.
• Assisting members in identifying goals related to wellness, recovery, independence, and self‑advocacy.
• Supporting engagement in treatment, recovery programming, and community resources.
• Communicating member needs and barriers to care with clinical and operational teams.
• Maintaining accurate documentation and supporting compliance with organizational and regulatory standards.

Skills

Communication skills

Organization

Critical thinking

Problem solving

Microsoft Office

EHR systems

Kipu experience

Independent work

Peer support

Case management

Education

High School Diploma or GED

Associates or Bachelor's in Behavioral Health

Tools

Kipu EMR

Job description

Job Details

Posting Details

• Posted on August 11, 2026

Locations

Location: Peoria Facility
2532 W Peoria Ave
Phoenix, AZ 85029, USA

• On-site
• Travel Required : Yes
• Pay or shift range: $20 USD to $23 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.
• Direct Service/Clinical
• Full-Time
• Requisition #: PEERC002196

Description

Join New Freedom – Where Second Chances Become Bright Futures

________________________________________

About Us

At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission‑driven, high‑performance organization committed to strengthening communities and empowering justice‑involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

________________________________________

Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

_____________________________________

About the Role

The Care Coordination Peer Coach provides peer support, care coordination, and administrative assistance to members receiving behavioral health and medical services. This role helps ensure continuity of care by coordinating appointments, supporting member engagement, assisting with healthcare navigation, and serving as a liaison between members, providers, and internal teams. The Care Coordination Peer Coach promotes recovery, independence, wellness, and access to services while supporting a positive member experience.

This role is ideal for someone who:

• Is passionate about helping others succeed in recovery
• Believes in the power of peer support and lived experience
• Enjoys helping individuals navigate healthcare and support systems
• Thrives in a collaborative, member‑centered environment
• Enjoys balancing direct member support with care coordination responsibilities
• Wants to make a meaningful difference every day

________________________________________

What You’ll Be Responsible For

• Coordinating and tracking medical, behavioral health, telehealth, and related healthcare appointments
• Assisting members with scheduling, appointment reminders, referrals, and healthcare navigation
• Escorting members to onsite appointments and helping maintain continuity of care
• Providing recovery‑oriented peer support and encouragement
• Assisting members in identifying goals related to wellness, recovery, independence, and self‑advocacy
• Supporting engagement in treatment, recovery programming, and community resources
• Communicating member needs and barriers to care with clinical and operational teams
• Maintaining accurate documentation and supporting compliance with organizational and regulatory standards

________________________________________

What Success Looks Like

• Members stay connected to needed healthcare and recovery services
• Appointments, referrals, and care coordination activities are completed accurately and efficiently
• Members feel supported, empowered, and engaged in their recovery journey
• Barriers to care are identified proactively and addressed appropriately
• Documentation is timely, accurate, and compliant
• Strong relationships are maintained with members, providers, and internal teams

________________________________________

What We’re Looking For

• Must be 21 years of age or older
• High school diploma or GED required (Associate's or Bachelor's degree in Behavioral Health, Psychology, Social Work, Healthcare Administration, Human Services, or a related field preferred)
• Behavioral Health Technician (BHT) designation required
• Peer and Recovery Support Specialist (PRSS) Certification required
• Basic knowledge of patient care practices, medical terminology, healthcare documentation, and support services
• Strong communication, organizational, critical‑thinking, and problem‑solving skills
• Proficiency with Microsoft Office applications and Electronic Health Record systems
• Ability to work independently while collaborating effectively within a multidisciplinary team
• Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings preferred
• Experience using Kipu or other Electronic Health Record systems preferred
• Additional peer support, recovery, care coordination, or case management experience preferred

________________________________________

Environment + Physical Demands

(Insert summary of environment/conditions here)

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequent interaction with members, providers, clinical staff, and community partners
• Regular computer, documentation, scheduling, and care coordination activities
• Periods of walking, standing, sitting, and movement throughout facilities
• Occasional local travel may be required
• Ability to support individuals experiencing behavioral health, medical, or recovery‑related challenges while utilizing approved de‑escalation and support techniques

________________________________________

Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

_____________________________________

Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol‑free workplace, and compliant with Veteran and ADA regulations.

_____________________________________

We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks.

Travel Required

Yes . Occasional/Local

Qualifications

Education

Required

High School or better in General Studies or related field.

Preferred

Associates or better in Psychology or related field. Bachelors or better in Psychology or related field. Masters or better in Psychology or related field.

Experience

Required

Peer and Recovery Support Specialist (PRSS) Certification Excellent communication, organizational, time‑management, critical‑thinking, and problem‑solving skills Ability to adapt to changing priorities and work effectively in a dynamic environment Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently Proficiency with computer systems and software, including Microsoft Office (Excel, Word, Outlook, Teams), internet‑based applications, and Electronic Health Record (EHR) systems Must be 21 years or older Basic knowledge of patient care practices, medical terminology, documentation standards, and healthcare support functions Behavioral Health Technician (BHT) designation required, including applicable experience and/or education requirements

Preferred

Behavioral Health Technician (BHT) credential Experience with Electronic Medical Records (EMR/EHR), including Kipu or similar systems Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings

Licenses & Certifications

Required

Criminal Background Check CPR/FA Certification PST Certification Safety Care Initial Cert Annual TB Clearance Drug & Alcohol Testing

Preferred

Driver's License MVR Clearance Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.