Customer Service Representative 1 & 3

State of Arizona; Tucson (AZ); Presencial; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

The Arizona Department of Transportation is hiring in Tucson for the Motor Vehicle Division as Customer Service Representative 1 & 3. These roles provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office.

Candidates will ensure timely, accurate work, secure handling of personal information, and compliance with ADOT policies and ARS Title 28. The job emphasizes customer service, data entry, and processing fees with a focus on efficiency and

Formación

• Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
• Verbal and written communication with a customer-centric focus.
• Typing or keyboarding at a rate capable of keeping pace with expected productivity.
• Ability to adapt to and embrace a changing environment.
• Ability to adapt to changes to processes and procedures.
• Stand or sit for long periods and work outside when necessary.
• Excel in an office environment.

Responsabilidades

• Learn to process credentials and title work for accuracy, validity, and security according to ADOT/MVD rules.
• Answer customer questions and provide service for vehicle records through system research and document review.
• Data entry and review as part of credential issuance and record maintenance.
• Learn to administer testing including operator knowledge and skills testing.
• Conduct level 1 vehicle inspections, capture photos, signatures, and application information.
• Determine, collect, and evaluate fees and balance accounts; protect PII and inventory.
• Participate in process improvement activities and identify gaps to increase efficiency.

Conocimientos

Verbal communication

Typing

Descripción del empleo

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving,

Customer Service Representative 1 & 3

Tucson North
7330 N. Shannon Rd.
Tucson, AZ85741

Salary: $16.0424 - $18.0807
Grade: 13-16
Closing Date:Oct 13, 2026

Job Summary:

Customer Service Representative 1:
This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is responsible for timeliness and accuracy of work products, security, and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.
Customer Service Representative 3:
This is a customer service position working with the public to provide motor vehicle services including licensing, titles, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires one year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically six months).

Job Duties:

Customer Service Representative 1:
Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.
Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Customer Service 3:
Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.
Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• The knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures.

Skills in:

• Verbal and written communication with a customer centric focus.
• Typing or using a keyboard at a rate capable of keeping pace with expected productivity.

Ability to:

• Adapt to and embrace a changing environment.
• Adapt to and embrace changes to processes and procedures.
• Stand or sit for long periods and work outside when necessary.
• Excel in an office environment.