Impactful IT Service Desk Specialist

J.W. Speaker Corporation; Goldenthal (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Short term & Long-term disability

401k with employer match

Paid time off – vacation, sick & time

Job summary

J.W. Speaker Corporation is seeking an IT Service Desk Specialist to keep our teams connected and supported across offices and manufacturing sites.

You’ll troubleshoot hardware, software, and enterprise apps, manage service tickets, and escalate when needed in a Microsoft-based environment. You should have an Associate degree or IT certificate and 1–2 years of IT support experience, with knowledge of Active Directory, Microsoft 365, and ticketing tools such as Jira Service Management.

Qualifications

• Associate degree or certificate in IT-related field required.
• 1–2 years hands-on IT support experience preferred.
• Experience with Microsoft OS and Microsoft 365 applications helpful.

Responsibilities

• Manage and resolve service desk tickets and escalate when needed.
• Support hardware, software, user accounts, and enterprise apps.
• Provision and maintain user accounts across Active Directory, Microsoft 365, ERP and other systems.
• Configure, image, install, and upgrade laptops/desktops and software.
• Maintain hardware, software and IT supplies; assist with phone systems and printers.

Skills

IT support

Microsoft OS

Microsoft 365

Active Directory

User account administration

Networking concepts

Customer-focused

Education

Associate's degree or IT certificate

Tools

Jira Service Management

Microsoft Intune

SharePoint

Device imaging

Job description

J.W. Speaker Corporation is seeking an IT Service Desk Specialist to keep our teams connected and supported across offices and manufacturing sites.

You’ll troubleshoot hardware, software, and enterprise apps, manage service tickets, and escalate when needed in a Microsoft-based environment. You should have an Associate degree or IT certificate and 1–2 years of IT support experience, with knowledge of Active Directory, Microsoft 365, and ticketing tools such as Jira Service Management.