Impactful Health & Social Services Case Manager II

DelDOT; Wilmington (DE); Hybrid; USD 42,000 - 64,000; Part time

Job summary

The Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to join the Change Report Center, handling eligibility determinations for SNAP, Medical Assistance, CHIP, childcare, GA, and TANF.

You will interview clients, develop cost‑effective service plans, monitor delivery, maintain records, and coordinate with agencies, families, and community partners to connect people with needed services.

Qualifications

• Six months' experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions.
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Skills

Case management

Client interviewing

Documentation

Job description

The Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to join the Change Report Center, handling eligibility determinations for SNAP, Medical Assistance, CHIP, childcare, GA, and TANF.

You will interview clients, develop cost‑effective service plans, monitor delivery, maintain records, and coordinate with agencies, families, and community partners to connect people with needed services.