Impactful Family Services Caseworker I/II

Oklahoma Department Of Human Services; Ponca City (OK); On-site; USD 37,440 - 40,248; Full time

Job summary

Oklahoma Department Of Human Services in Ponca City, OK, is hiring a Family Services Specialist I/II for a full-time, 8-5 weekday schedule in-office. The role involves greeting clients, determining eligibility for Adult and Family Services, interviewing clients, and managing a caseload.

Must attend mandatory training and participate in conferences; travel and licensing requirements apply. Oklahoma Civil Service position with comprehensive state employee benefits.

Qualifications

• Two years of clerical office work experience in a business, public sector, or social work environment.
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Bachelor's degree is required for Level II.
• Associate’s degree plus two years of clerical office work in a business, public sector, or social work environment.
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor's degree.
• OR two (2) years of experience as a Family Services Specialist.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Education

Two years office clerical experience

Bachelor's degree

Associate’s degree + two years clerical

Equivalent combination with extra year of experience

Two years as Family Services Specialist

Job description

Oklahoma Department Of Human Services in Ponca City, OK, is hiring a Family Services Specialist I/II for a full-time, 8-5 weekday schedule in-office. The role involves greeting clients, determining eligibility for Adult and Family Services, interviewing clients, and managing a caseload.

Must attend mandatory training and participate in conferences; travel and licensing requirements apply. Oklahoma Civil Service position with comprehensive state employee benefits.