Impactful Eligibility Specialist I

State of Florida; Ocala (FL); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Telework after probation

Job summary

State of Florida's Department of Children and Families is hiring an Eligibility Specialist I to determine applicants' and recipients' eligibility for Food Assistance, Medicaid and Cash Assistance. You will handle high-volume cases, process data, and follow regulations under state and federal guidelines.

Join a mission-driven team that supports vulnerable families, with mandatory training, detailed assessments, and opportunities for telework after probation; strong accuracy and timely processing

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Responsibilities

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learning state and federal program regulations through intensive training prior to full case assignment and then ongoing training thereafter.
• Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Working with clients who may not take the necessary actions within the required time frame.
• Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
• Documenting all communications and contacts with clients.
• Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
• Computing and authorizing government assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
• Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
• This position may require face-to-face contact with clients.

Skills

Customer service

Interviewing

Recruiting

Investigating

Accounting

Eligibility determination

Education

Associate degree or higher

60 semester hours / 90 quarter hours

Job description

State of Florida's Department of Children and Families is hiring an Eligibility Specialist I to determine applicants' and recipients' eligibility for Food Assistance, Medicaid and Cash Assistance. You will handle high-volume cases, process data, and follow regulations under state and federal guidelines.

Join a mission-driven team that supports vulnerable families, with mandatory training, detailed assessments, and opportunities for telework after probation; strong accuracy and timely processing