Impactful Child Care Referral & Administrative Specialist

South East Education Cooperative; Fargo (ND); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health insurance

HSA option

13 paid holidays

Sick and vacation leave

ND state retirement (TFFR or ND PERS)

Job summary

South East Education Cooperative is seeking a dedicated Referral Specialist & Administrative Assistant to support the statewide child care referral services and SEEC office operations in North Dakota. The role requires delivering timely, accurate referrals, assisting providers with the ND Early Childhood Hub, and coordinating administrative tasks with the Director of Student Services.

The position emphasizes customer service, collaboration across teams, data reporting, and participation in

Qualifications

• Requires excellent customer service and interpersonal communication skills.
• Ability to collaborate with diverse groups and develop high performing teams.
• Strong attention to detail and high level of organization.
• Ability to handle last-minute pressure and prioritize.
• Proficient in Word, Excel, PowerPoint and cloud-based tools.

Responsibilities

• Support statewide child care referral services and manage statewide referral phone line.
• Provide referrals to parents, families, or community members via phone, email, or chat.
• Assist providers with the ND Early Childhood Hub referral module and training resources.
• Perform Medicaid administrative tasks including claims, reporting, and data submission.
• Greet visitors, answer phones, and support meeting and event logistics.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Organization

Confidentiality

Presentations

Education

High School Diploma/GED

Associates Degree

Bachelor's Degree preferred

Tools

Office 365

Word

Excel

PowerPoint

Job description

South East Education Cooperative is seeking a dedicated Referral Specialist & Administrative Assistant to support the statewide child care referral services and SEEC office operations in North Dakota. The role requires delivering timely, accurate referrals, assisting providers with the ND Early Childhood Hub, and coordinating administrative tasks with the Director of Student Services.

The position emphasizes customer service, collaboration across teams, data reporting, and participation in