Impactful Behavioral Health Call Center Leader

Lighthouse Behavioral Health Solutions; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

9 Paid Holidays

Paid Time Off

Medical/Dental/Vision

401(k)

Paid continuing education opportunities

Job summary

A leading mental health facility in Columbus is seeking a Call Center Manager to oversee daily operations. This role involves enhancing client access to care, leading a team, and ensuring high-quality service delivery. Candidates should have 3+ years of management experience in a call center or healthcare setting and strong communication skills. The position offers a supportive work environment with competitive benefits.

Qualifications

• 3+ years’ experience in a managerial role within a call center or behavioral health environment.
• Proficiency in call center platforms.
• Ability to manage competing priorities.

Responsibilities

• Oversee the day-to-day operations of the call center.
• Lead and develop call center representatives.
• Ensure seamless scheduling and client engagement.

Skills

Team leadership

Call center management

Strong communication

Organization

Data analysis

Education

Associate degree in business or healthcare administration

Tools

EHR (Electronic Health Record)

CRM technologies

Job description

A leading mental health facility in Columbus is seeking a Call Center Manager to oversee daily operations. This role involves enhancing client access to care, leading a team, and ensuring high-quality service delivery. Candidates should have 3+ years of management experience in a call center or healthcare setting and strong communication skills. The position offers a supportive work environment with competitive benefits.