Impactful Banking Teller - Customer Experience Pro

PNC Financial Services Group, Inc.; Butler (Butler County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Butler, PA is seeking a Full-Time Teller at the Clearview Mall branch. You will deliver a friendly, customer-focused experience, handle transactions, educate customers on options, and refer banking opportunities to branch staff.

The role emphasizes accuracy, adherence to policies, and building trust through everyday interactions. No degree required; training provided; in-office culture supports balance and career growth.

Qualifications

• Knowledge of banking products and services is preferred.
• Ability to learn and use banking software and tools.
• Strong communication, listening and problem-solving skills.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Client Loyalty

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Butler, PA is seeking a Full-Time Teller at the Clearview Mall branch. You will deliver a friendly, customer-focused experience, handle transactions, educate customers on options, and refer banking opportunities to branch staff.

The role emphasizes accuracy, adherence to policies, and building trust through everyday interactions. No degree required; training provided; in-office culture supports balance and career growth.