Impactful Affordable Housing Case Manager

Housing Authority of Salt Lake City; Salt Lake City (UT); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision plan

Life and Supplemental Life Insurance

Disability insurance (Short-Term/Long‑

Vacation/Sick/Personal/Holidays

Retirement Plan

Education Assistance

Employee Assistance Program

Relocation Assistance for qualified

Job summary

The Housing Authority of Salt Lake City (HASLC) is seeking an Affordable Housing Case Manager to oversee a caseload, verify eligibility and calculate rents for the Housing Choice Voucher program onsite in Salt Lake City, Utah.

You will follow HUD regulations, document comprehensively, and provide excellent customer service to participants and landlords. This full-time role requires strong organizational skills and attention to detail.

Qualifications

• High School diploma or equivalent and two years’ experience in social services, admin, or housing-related position.
• Effective conflict resolutions skills with tact and diplomacy.
• Ability to work with confidential and sensitive information.
• Demonstrated ability to multitask and creative problem solving.
• Make accurate mathematical calculations.
• Accurately interpret and follow regulations relating to the HCV (Section 8) Program.
• Work effectively with people from diverse cultural and ethnic backgrounds.
• Interpersonal skills with ability to work independently as well as part of a team.
• Proficiency with Microsoft Office applications.

Responsibilities

• Conduct initial, annual, and interim re-examinations of income and family composition through interviews and collection of documentation.
• Educating participants on the policies, procedures, and regulations of the program.
• Collects, reviews, verifies, and calculates income, assets, and deductions and maintain correspondence records.
• Accurately enter all housing and income related information into the software system in addition to maintaining complete and accurate files.
• Calculate housing assistance payment (HAP) and tenant rent portion in accordance with HUD regulations and housing authority policy - processing changes and notify participants and landlords of changes in rent or unit eligibility.
• Completes Rent Reasonable market study comparisons.
• Coordinate with HASLC Inspectors to schedule timely inspections
• Utilize HUD software, investigate allegations of fraud; provide complete and accurate files with summary and case analysis.
• Researches, investigates, and resolves concerns or complaints between landlords, participants, and the housing authority.
• Continuously provide timely and excellent customer service and support via email, text, and phone (with interpretation and translation services, when appropriate).

Skills

Customer service

Administrative skills

Record keeping

Interpersonal skills

Multitasking

Problem solving

Communication

Education

High School diploma or equivalent

2 years experience in social services/housing

Tools

Microsoft Office Suite

Job description

The Housing Authority of Salt Lake City (HASLC) is seeking an Affordable Housing Case Manager to oversee a caseload, verify eligibility and calculate rents for the Housing Choice Voucher program onsite in Salt Lake City, Utah.

You will follow HUD regulations, document comprehensively, and provide excellent customer service to participants and landlords. This full-time role requires strong organizational skills and attention to detail.