Impactful Admin Assistant for Behavioral Health Program

MHA Inc.; Springfield (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health care plan

Retirement plan (403B, IRA)

Paid time off

Family leave

Long term disability

Job summary

BestLife Emotional Health & Wellness Center is seeking an Administrative Assistant to manage clinic operations for MID program on-site in Springfield, MA. You will register patients to the portal, send initial docs, track homework, and assist with daily billing using the EHR and billing system.

The role requires strong front desk and customer service skills, attention to detail, and collaboration with the Clinic Director to resolve program needs. Mon–Fri, 9am–5pm, 40 hours.

Qualifications

• Customer service experience and front desk management skills.
• Proficiency with EHR and basic computer systems.
• Bilingual capabilities preferred.

Responsibilities

• Coordinate new patient onboarding with patients and Central Intake team.
• Maintain accurate patient records in the EHR, including contact information and required documentation.
• Manage intake and homework documentation, including collecting, tracking, scanning, and uploading materials.
• Send appointment reminders and required correspondence to patients and assist with obtaining outstanding documentation.
• Enter and maintain Virtual Gateway data for MID patients, including intakes, enrollments, and disenrollments.
• Schedule meetings, record minutes, and coordinate with internal departments and vendors.

Skills

Customer service

Front desk management

EHR utilization

Computer proficiency

Tools

EHR system

Job description

BestLife Emotional Health & Wellness Center is seeking an Administrative Assistant to manage clinic operations for MID program on-site in Springfield, MA. You will register patients to the portal, send initial docs, track homework, and assist with daily billing using the EHR and billing system.

The role requires strong front desk and customer service skills, attention to detail, and collaboration with the Clinic Director to resolve program needs. Mon–Fri, 9am–5pm, 40 hours.