Impact-Driven Process Improvement Lead - Hybrid Lake Charles

Egreenservices; Lake Charles (LA); Hybrid; USD 86,000 - 130,000; Full time

Benefits offered by this job

Hybrid Lake Charles office

Generous PTO

Leadership development priority

Job summary

Apple in Lake Charles is seeking a Process Improvement Manager to own the role end-to-end in a hybrid Lake Charles office. The position pays between $86,000 and $130,000 annually, with generous PTO and leadership development emphasis.

The candidate will champion a collaborative culture, move decisions forward in stalled moments, and ensure customer concerns are resolved with clear documentation of outcomes. This role requires US work authorization and proven contract delivery experience.

Qualifications

• Experience with customer service and attention management in real-world settings.
• 7+ years behind your own estimates.
• Authorized to work in the United States without sponsorship.
• Track record of scrappy delivery in contract structures.
• Proven customer service results, ideally in Lake Charles, LA.
• Eagerness to take ownership and run with new responsibilities.
• The kind of attention to detail that catches what spell-check misses.

Responsibilities

• Champion a positive, collaborative culture throughout the Lake Charles, LA office.
• Move general decisions forward when consensus stalls.
• Resolve customer concerns with patience and outcomes focus.
• Maintain clear documentation of work performed and outcomes delivered.
• Bridge Persuasion and Customer Service so neither team works in the dark.

Skills

Attention management

Customer service

Estimation experience

US work authorization

Contract delivery

Attention to detail

Job description

Apple in Lake Charles is seeking a Process Improvement Manager to own the role end-to-end in a hybrid Lake Charles office. The position pays between $86,000 and $130,000 annually, with generous PTO and leadership development emphasis.

The candidate will champion a collaborative culture, move decisions forward in stalled moments, and ensure customer concerns are resolved with clear documentation of outcomes. This role requires US work authorization and proven contract delivery experience.