Impact-Driven Outpatient Case Manager (Substance Use)

Community Medical Services; Columbus (OH); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid time off

401K with match

CME reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services (CMS) is hiring a Case Manager in Columbus, OH to coordinate intake, assist clients with documentation, and manage insurance needs within outpatient addiction treatment services.

The role emphasizes supporting diverse populations, coordinating with clinicians, and helping clients navigate treatment, with a focus on access to care and continuity of services.

Qualifications

• Must be 21 years of age.
• HS diploma or GED plus 2 years of qualifying education, behavioral health experience, or a combination of both.
• Associate degree plus 2 years full-time behavioral health work experience.
• Bachelor's degree plus 1 year full-time behavioral health work experience.
• Master's or Bachelor's in a behavioral health-related field.
• Valid state-issued driver's license, 39-month MVR clearance required.
• Knowledge of behavioral management, de-escalation, crisis intervention, and related techniques.
• DSM-5 knowledge, community resources, and clinical methods familiarity.

Responsibilities

• Screen potential clients, schedule intake appointments, and facilitate orientation.
• Coordinate internal support to reduce treatment barriers.
• Assist intake with documentation, releases of information, and fee agreements.
• Monitor Medicaid or other insurance paperwork and discharge forms.
• Complete wellness checks via phone and maintain progress notes.
• Coordinate care with PCP and mutual providers.
• Arrange transportation and transfers between CMS locations.
• Assist with take-home medication policy and MAT program transfers.

Skills

Multicultural experience

Education

High school diploma or GED

Associate degree

Bachelor's degree

Master's degree

Job description

Description

Schedule: Monday - Friday 7:00am-3:00pm

Community Medical Services (CMS) is urgently hiring a Case Manager to help individuals suffering from addictions to opioids and other illicit substances gain access to care. Every day, under the direct supervision of the Clinic Manager, you’ll serve as the primary contact for behavioral health services required outside of the counseling arena, including new client intake, wellness check phone calls, clinical documentation, and insurance needs.

***The Case Manager will work 2 days per week at the Columbus Broad St.**

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

We’re looking for someone who:

• Has experience working with multi-cultural and low socio-economic individuals.
• Is excited to work in an outpatient setting, much like a doctor’s office.
• Brings residential experience and knowledge of psychotropic medications.

To thrive in this role, you must be able to:

• Coordinate internal support needs to reduce treatment barriers.
• Screen potential clients, schedule intake appointments, and facilitate new client treatment program orientation.
• Assist clients upon intake with appropriate documentation, including releases of information, coordination of care letters, client fee agreements, advanced directives, and language assistance forms.
• Monitor Medicaid or other insurance paperwork for all clients, completing required intake and discharge forms as required.
• Complete wellness checks via phone, maintaining progress notes and other required documentation for services provided as directed by the Clinic Manager and Clinical team members.
• Coordinate care with PCP and other mutual providers (MH tx, DCS, probation/parole, etc).
• Assist with transportation arrangements as needed.
• Assist with completion of required intake documents and forms, collecting signatures and routing as appropriate.
• Facilitate internal transfers to other CMS locations as well as transfers to external MAT programs.
• Arrange for courtesy dosing and request exceptions for take-home medication policy.
• Collaborate with assigned counselors on follow up regarding AWOLs and abnormal drug screens.
• Facilitate the application and tracking process for the Substance Use Disorder Voucher process and communicate with clients regarding the process.

Requirements

Qualifications

• Must be 21 years of age
• High school diploma or GED plus 2 years of qualifying education, behavioral health experience, or a combination of both
• Associate degree plus 2 years full-time behavioral health work experience
• Bachelor's degree plus 1 year full-time behavioral health work experience
• Master's or Bachelor's in a behavioral health-related field
• Valid state-issued driver's license, 39-month MVR clearance required
• Knowledge of behavioral management, de-escalation methods, crisis intervention, and defusing techniques to prevent violent behavior harmful to self or others and the ability to apply these techniques to a client population in various levels of crisis
• Academic and working knowledge of DSM-5, community resources, clinical methods and procedures and application of the same

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice