Impact-Driven IT Support Technician

Corebts; New York (NY); On-site; USD 42,000 - 70,000; Full time

Job summary

NRI North America is seeking an IT Support Specialist to handle help desk tickets, diagnose hardware and software issues, and set up workstations for new and existing users. You will maintain equipment inventories, update knowledge bases, and assist with network maintenance across North America.

The role requires 1–3 years in IT support, strong communication skills, and a customer-centric approach. We offer a collaborative environment with opportunities to grow technical skills and contribute to

Qualifications

• Associate’s degree in information technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively in a team environment.
• Industry certifications such as CompTIA A+, ITIL, etc.

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Troubleshooting

Windows/macOS

Education

Associate’s degree in IT/comp sci

Tools

Windows OS

macOS

DNS/DHCP/TCP-IP

Job description

NRI North America is seeking an IT Support Specialist to handle help desk tickets, diagnose hardware and software issues, and set up workstations for new and existing users. You will maintain equipment inventories, update knowledge bases, and assist with network maintenance across North America.

The role requires 1–3 years in IT support, strong communication skills, and a customer-centric approach. We offer a collaborative environment with opportunities to grow technical skills and contribute to