Impact-Driven Care Coordination Manager — Community Services

Rutland Mental Health Service, Inc.; Rutland (VT); On-site; Full time

Job description

Community Care Network is looking foraManager ofCare Coordinationto join our team!

Community Care Network iscomprisedof Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities,individualsand families through responsive,innovativeand collaborative human service

About the Role:

The Manager of Care Coordinationis responsible forthe leadership, planning, administration, and oversight of care coordination services, including the Bridge Care Program and Home and Community-Based Services (HCBS) program. This position ensures that individuals receiving services through the Shared Living Program and other Developmental Services-funded programs are supported with the highest level of quality, coordination, and compliance during Vermont’s transition to conflict-free case management. The Manager provides regular supervision to Care Coordinators, ensuring services are deliveredin accordance withall regulatory and programmatic requirements while promoting positive outcomes for individuals served.

• Lead the planning, development, and oversight of care coordination services for individuals supported through HCBS and the Bridge Care Program.
• Ensure that individuals’ quality of life ismaintainedor enhanced and that their personal rights are respected and safeguarded.
• Support the agency’s transition to conflict-free case management and collaborate closely with designated Case Management Organizations (CMOs) to ensure continuity of care and services.
• Build andmaintainstrong working relationships with individuals, families, guardians, providers, community partners, state agencies, and CMOs.
• Monitor and support coordination efforts between service providers, CMOs, and interdisciplinary teams to ensure individuals receiveappropriate servicesandsupports.
• Ensure compliance with all applicableagency, state, and federal regulations, policies, procedures, and HCBS requirements.
• Assiststaff in navigating changes related to Payment Reform, conflict-free case management, and evolving statewide systems and expectations.
• Support effective communication and coordination during transitions in services, providers, housing, staffing, or funding.
• Contribute to agency-wide strategic planning efforts and the Local System of Care Plan.
• Provide clear expectations, proactive coaching, constructive feedback, and regular supervision to direct reports to support professional growth and accountability.
• Assistin resolving conflicts and problem-solving with Care Coordinators, providers, teams, individuals served, and guardians.
• Ensure thetimelyimplementation of new policies, procedures, and guidelines, including coordinating staff training and communicationregardingupdates.
• Monitor staff performance and ensure evaluations, feedback, and mandatory training requirements are completed on time.
• Lead regular staff and team meetings to promote communication, collaboration, consistency, and professional development.
• Participate in the recruitment, interviewing, and hiring ofnew staffand providers as needed.
• Attend meetings, trainings, in-services, and supervision sessions to remain current with best practices, regulations, and statewide initiatives.
• Participate in the DS Leadership Team on-call rotation to provide 24/7 crisis support coverage.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in related field preferred; equivalent experience may be considered.
• Minimum of 4 years of experience in developmental services, with experience in care coordination or service management preferred.
• Qualified Developmental Disabilities Professional (QDDP)certificationrequired.
• Previousleadership or management experiencerequired.
• Strong leadership skills (i.e.accountability, follow through, coaching techniques, constructivefeedback, multitasking…etc.).
• Proficiencywith computers, experience entering data into electronic medical records (EMR)program.
• Strong writing and organizational skillsin order toreceive and convey information inefficientand effective manner.
• Ability to respond in emergency situations appropriately.
• Commitment to person centered services, communityinclusionand individual choice.
• Must have a valid driver’s license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• *Successful completion of a criminal history background check afterhire.
• 401(k)
• 401(k) matching
• Employeeassistanceprogram
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Career Training and Development

Our work is guided by our core valuesof Trust, Accountability, Respect, Cultural Competence, Person-Centered, and Continuous LearningandGrowth.

CCN is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.