Immunology CX Strategy Director

Johnson & Johnson Co.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking an Associate Director of Customer Experience for the Immunology Portfolio to be based in Horsham, PA. You will shape patient experiences by developing end-to-end strategies and collaborating with cross-functional teams across access, pharmacy, and provider channels.

The role requires a minimum of seven years’ healthcare business experience with a focus on customer experience or marketing, plus the ability to travel up to 20% domestically and work

Qualifications

• Minimum of 7 years in healthcare business, incl. marketing or customer experience.
• Experience across multiple domains: CX marketing, strategy, digital marketing/CRM, change management.
• Willingness to travel domestically up to 20% and work in Horsham, PA.

Responsibilities

• Develop end-to-end patient engagement strategy for Immunology brands.
• Collaborate with patient access, pharmacy, and provider teams to optimize CX.
• Lead communications planning and training to support CX programs.
• Align CX initiatives with brand marketing and business goals.

Skills

CX Marketing

Strategy development

Matrix organization

Digital marketing

Change management

Education

Bachelor's degree

MBA

Job description

Johnson & Johnson Innovative Medicine is seeking an Associate Director of Customer Experience for the Immunology Portfolio to be based in Horsham, PA. You will shape patient experiences by developing end-to-end strategies and collaborating with cross-functional teams across access, pharmacy, and provider channels.

The role requires a minimum of seven years’ healthcare business experience with a focus on customer experience or marketing, plus the ability to travel up to 20% domestically and work