Immigration & Student Services Front Desk Specialist

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits (SURS)

Job summary

Illinois International’s International Student and Scholar Services (ISSS) at the University of Illinois Urbana-Champaign seeks an Office Support Specialist. The role provides front desk service for students, scholars, and faculty, and manages inquiries related to immigration status and university policies.

Responsibilities include preparing correspondence, forms, and packets; maintaining files; handling mail; and guiding new departmental contacts on iSTART access.

Qualifications

• High school diploma or equivalent.
• Two years of college coursework or equivalent.
• One year of related work experience.
• Experience in an international office preferred.
• Knowledge of federal immigration rules and processes.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet international visitors and provide front desk service.
• Screen inquiries and schedule appointments for advisors.
• Prepare packets and maintain files for students, scholars, and staff.
• Process mail and prepare work-related documents and labels.
• Provide iSTART access instructions to students and departmental contacts.

Skills

Immigration rules

Advising staff duties

MS Office / Sunapsis / Banner

Professional communication

Confidentiality

Team collaboration

Education

High school diploma

College coursework

Associate's degree

Bachelor's degree

Tools

Sunapsis

Banner

Microsoft Office

Job description

Illinois International’s International Student and Scholar Services (ISSS) at the University of Illinois Urbana-Champaign seeks an Office Support Specialist. The role provides front desk service for students, scholars, and faculty, and manages inquiries related to immigration status and university policies.

Responsibilities include preparing correspondence, forms, and packets; maintaining files; handling mail; and guiding new departmental contacts on iSTART access.