Immigration Services Analyst

First Roles; Lee's Summit (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

First Roles is seeking an Immigration Services Analyst to perform duties related to analysis of immigration benefit and enforcement actions, applying statutes, policies, and regulations to complex cases.

You will review files, update databases, protect PII/SPII, and respond to inquiries from DHS officials. This role requires clear written communication and careful attention to data integrity.

A strong sense of accuracy and the ability to work in a fast-paced call center environment are essential.

Responsibilities

• Review and analyze Immigration Files; identify docs needed for inquiries; protect PII and SPII.
• Update national databases with current file locations and actions.
• Identify and correct problems in electronic systems reflecting non-citizen files.
• Take calls in a call center, gather info, verify caller identity, manage workload.
• Prepare written responses; write concise synopses of complex cases.
• Update local databases tracking workload; produce daily stats; train team members.

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Analyst, you will perform a wide variety of duties related to the analysis of immigration benefit and enforcement actions; including researching, interpreting, and applying immigration statutes, policies, and regulations to the processing of complex immigration action cases.

• Review and analyze contents of Immigration Files; identifying documents needed to respond to inquiries from DHS Field Officers and Agents; protect PII and SPII from unauthorized disclosure.
• Make accurate and timely updates to national databases indicating the current file location and reflect immigration-related actions and biographical data documented in files.
• Recognize and correct problems in electronic systems to reflect actions documented in non-citizen Files.
• Take calls in Call Center environment, gather relevant information to provide accurate data to customers, verify caller authenticity; monitor, review, or facilitate analysis of workload ensuring cases are worked timely and in proper order.
• Prepare written responses to information requests using correct verbiage, grammar, and spelling; write synopses of complex cases in clear and concise language appropriate to the situation and the reader.
• Make accurate, timely updates to local databases tracking workload; maintain daily statistical reports; review work of others to ensure accurate, timely, and complete responses; provide training for team members individually or in groups.