Immigration & Mobility Specialist

nscaleoperationsukltd; United States; Remote; USD 55,000 - 86,000; Full time

Job summary

nscaleoperationsukltd is seeking an Immigration & Mobility Specialist based in Singapore to deliver end-to-end support for APAC employees. You will own immigration casework with external counsel and mobility casework with relocation vendors, ensuring a joined-up experience for employees moving through both processes.

This hands-on role operates in a fast-moving programme, serving as the in-region expert for a growing APAC footprint across entities, EOR locations and non-entity locations.

Responsibilities

• Own end-to-end APAC immigration cases with external counsel and manage Singapore Employment Pass, S Pass, ONE Pass and Dependants' Pass
• Coordinate + manage Ministry of Manpower submissions and portal transactions for APAC jurisdictions
• Oversee end-to-end APAC mobility casework including relocations, transfers and assignments
• Advise Talent Acquisition, HRBPs and APAC People Ops on immigration and mobility requirements
• Document workflows, track KPIs, and help set up scalable immigration and mobility processes

Job description

About the role

Nscale is a global hyperscaler engineered for AI infrastructure and the engine for superintelligence. Our ability to build and scale exceptional teams depends on a seamless, supportive experience for every employee we hire, relocate and move. Immigration and mobility are not just processes - they are pivotal life moments.

We're looking for an experienced Immigration & Mobility Specialist, based in Singapore, to deliver end-to-end support for Nscale's employees across Asia-Pacific. You'll own immigration casework with external counsel and mobility casework with relocation vendors, so employees moving through both get one joined-up experience.

This is a hands-on role in a fast-moving, still-evolving programme where the playbook isn't always written yet. You'll be the in-region expert for a growing APAC footprint that spans Nscale entities, EOR locations and countries where we don't yet have a local entity.

Why join Nscale?

You’ll join a collaborative, high-impact team at the centre of a fast-growing APAC programme, with potential to grow into a broader remit as Nscale expands globally. You'll be trusted to run casework end-to-end, use your judgement in ambiguous situations, and act as a close advisor to Talent Acquisition, HR Business Partners and APAC People Ops.

At Nscale, we hold ourselves to high standards while keeping people at the centre of how we operate. If you want to deliver compliant, compassionate and scalable immigration and mobility support, we would love to hear from you.

The impact you'll have

You’ll be the go-to partner for employees, candidates and managers through new hires, relocations, assignments, business travel, work pass renewals and sponsorship across APAC. Because you see both the immigration and mobility sides of each move, nothing falls through the cracks for employees navigating both at once.

Your work will keep Nscale compliant with regulators such as Singapore's Ministry of Manpower, while making every move feel clear and supported. It will directly help Nscale attract and retain global talent - responsibly, ethically and efficiently.

What you'll be responsible for

Owning immigration casework

• Take end-to-end ownership of APAC immigration cases in partnership with external counsel, from initial assessment to approval, onboarding and renewal
• Act as the Singapore subject-matter expert, including Employment Pass (with COMPASS), S Pass, ONE Pass and Dependant's Pass applications, renewals and cancellations
• Manage Ministry of Manpower submissions, requests for information and portal transactions in line with Global Mobility & Immigration's agreed roles and responsibilities
• Support casework across other APAC jurisdictions, such as Australia, Japan, Malaysia, Indonesia and India, including EOR and non-entity locations
• Track work pass expiries, renewals, conditions and status changes, keeping case records accurate and audit-ready
• Manage relationships with outside counsel and make sure service levels are consistently met

Owning mobility casework

• Manage end-to-end mobility casework for APAC employees, including relocations, transfers and assignments into, out of and within the region
• Review and approve mobility allowance requests through the ticketing system until a full mobility programme is in place
• Assess business travel and short-term assignment requests, advising on visa and work-authorisation requirements
• Partner with relocation and mobility vendors on case initiation, tracking and issue resolution
• Keep cases moving with sound judgement where process isn't fully defined

Delivering an exceptional employee experience

• Act as the primary point of contact for immigration and mobility queries, giving clear, timely and empathetic guidance
• Coordinate immigration and mobility steps for each employee so timelines, requirements and next steps are clear
• Handle sensitive or high-stakes moves and conversations, including refusals and appeals, with composure and compassion

Advising TA, HRBPs, People Ops and business leaders

• Serve as the day-to-day immigration and mobility advisor for Talent Acquisition, HR Business Partners and APAC People Ops
• Advise early on candidate eligibility, work pass criteria, relocation costs and timelines
• Give hiring managers and leaders practical guidance in real time, across APAC time zones
• Flag risks or bottlenecks early, and bring options rather than just problems

Building scalable processes

• Document workflows and build tracking systems that drive transparency and accountability
• Apply and help refine global immigration and mobility policy, processes and playbooks for APAC
• Support KPI reporting, cost analysis and employee feedback to improve programme effectiveness
• Help set up immigration and mobility support for new APAC entities, countries and EOR locations from day one
• Contribute to APAC mobility forecasting and playbooks for expansion and M&A activity

Who you are

You care about people and understand the stress th