Immigration Intake Specialist: Onboarding & Case Coordination

BDV Solutions; South Carolina; Hybrid; USD 38,000 - 52,000; Full time

Job summary

BDV Solutions is seeking a detail-oriented professional to serve as the initial contact for immigration matters and coordinate client onboarding. You will manage communications, transfer of representation documents, and organize required records for case progression.

The role emphasizes timely updates, collaboration with attorneys, and adherence to deadlines in a hybrid/remote US work environment. Prior immigration exposure is a plus and a proactive service mindset is essential.

Qualifications

• Some College/Associate's degree preferred.
• 1+ year of work experience in a similar position is preferred.
• Interest in learning U.S. immigration law and processes.

Responsibilities

• Serve as a first point of contact for clients regarding legal representation transfer to Momentum Immigration.
• Provide exemplary and timely communication to foreign national clients regarding case onboarding and next steps.
• Initial analysis of client matters, urgency, deadlines and de-escalation.
• Assist with a timely and orderly transition of client’s matters to Momentum Immigration.
• Send Engagement Letters and G-28 to clients and collect signatures.
• Transfer documents between databases/upload documents into SharePoint and immigration software.
• Gather and organize supporting documentation for onboarding or requests from immigration authorities.
• Draft responses to simple RFEs and compile drafted RFEs.
• Meet deadlines and communicate progress/issues to Senior Coordinator and/or attorney.
• Work collaboratively with USCIS Immigration Specialist(s) and other staff.

Skills

Organizational skills

Teamwork

Attention to detail

Client service

Communication

U.S. immigration familiarity

Education

Some College/Associate's degree preferred

Tools

Immigration case management systems

SharePoint

Job description

BDV Solutions is seeking a detail-oriented professional to serve as the initial contact for immigration matters and coordinate client onboarding. You will manage communications, transfer of representation documents, and organize required records for case progression.

The role emphasizes timely updates, collaboration with attorneys, and adherence to deadlines in a hybrid/remote US work environment. Prior immigration exposure is a plus and a proactive service mindset is essential.