Immigration Case Manager & Operations Lead

Green-; Providence (RI); On-site; USD 70,000 - 95,000; Full time

Job summary

Green- seeks an experienced Case Coordinator to oversee production operations, draft client and legal correspondence, and manage case workflows for both nonimmigrant and immigrant petitions.

You will lead case status meetings, monitor timelines, assign workloads, and guide junior team members. Strong communication and organizational skills are essential; a Bachelor\'s degree is required.

Qualifications

• 5+ years of experience in all types of nonimmigrant and immigrant petitions.
• Demonstrated high level of competence in designated area of immigration law.
• Strong verbal, written, and organizational skills.
• Willingness to take on added responsibilities and learn new things
• Ability to show initiative and work as part of a team.
• Attention to detail.
• Ability to multi-task and prioritize.
• Proficient in Microsoft Office and ability to adapt quickly to firm-specific software.
• Excellent time management skills.

Responsibilities

• Oversee case production operations, including the drafting of client and legal correspondence documents.
• Leading case status team meetings with junior and senior Case Coordinators as needed and appropriate.
• Monitor case timelines/deadlines, and keep attorneys apprised of any relevant timing issues.
• Assign cases and otherwise adjust workload allocation to ensure that deadlines are met, as well as proactively addressing any productivity issues which may impede same.
• Examine and address questions or case issues raised by Case Coordinators, including providing guidance regarding resolution and/or escalating to an attorney if warranted.
• Function as a primary case reviewer for drafts/final submissions, including independently spotting and addressing most major case issues.
• Prepare case summaries and other documents to support case preparation and assist attorney in client communication on potential issues.
• Prepare and draft filings, including routine and advanced filings (RFE responses, complex fact patterns, etc.).
• Facilitate communications between client and team by acting as the primary point-of-contact for both, including providing updates to clients on progress of a case.
• Provide training and mentorship to Case Coordinators and new team members as needed.
• Establish good working relationships with clients to ensure flow and relevant and appropriate communications on client accounts.
• Generate reports for case teams and oversee report generation for clients.
• Ensure team is following firm protocol with respect to file maintenance, record-keeping and use of case management system.
• Supporting and leading additional projects as required.
• Assisting with ad-hoc administrative functions, as needed.

Skills

Case coordination

Verbal communication

Written communication

Organizational skills

Teamwork

Initiative

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Green- seeks an experienced Case Coordinator to oversee production operations, draft client and legal correspondence, and manage case workflows for both nonimmigrant and immigrant petitions.

You will lead case status meetings, monitor timelines, assign workloads, and guide junior team members. Strong communication and organizational skills are essential; a Bachelor\'s degree is required.