Immigration Case Coordinator

Berry Appleman & Leiden; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Discretionary annual bonus

Medical, dental, vision coverage

Disability and life insurance

Unlimited vacation

401(k) with company match

Job summary

Berry Appleman & Leiden in Richardson, TX is seeking a Case Coordinator to support intake of start materials, confirm documentation, and prep files for assignment to legal teams. You will engage with clients, employees and legal teams by phone and email.

The ideal candidate has strong customer service, communication, and organizational skills; proficiency with Microsoft Office; and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma required.
• Associate’s degree or 2 years of college preferred.

Responsibilities

• Initiate cases with direct client/employee interaction (phone/email). Track employer/employee information and documentation for case assignment.
• Respond to routine client queries and escalate to Manager as needed.
• Identify case type (e.g., H1, L1) based on questionnaire information.
• Open projects in the firm’s database and send case questionnaires to employees/managers.
• Ensure all documentation is collected, complete, and returned timely; follow up with nonresponsive participants.
• Coordinate, assemble, print, and organize case start materials in the database.
• Answer routine emails and calls promptly; escalate complex requests to the Manager.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Organizational skills

Professional discretion

Analytical skills

Team collaboration

Education

High school diploma

Associate’s degree or 2 years of college preferred

Tools

Microsoft Office

Job description

Berry Appleman & Leiden in Richardson, TX is seeking a Case Coordinator to support intake of start materials, confirm documentation, and prep files for assignment to legal teams. You will engage with clients, employees and legal teams by phone and email.

The ideal candidate has strong customer service, communication, and organizational skills; proficiency with Microsoft Office; and the ability to multi-task in a fast-paced environment.