Case Coordinator

Berry Appleman & Leiden; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Discretionary annual bonus

Medical, dental, vision coverage

Disability and life insurance

Unlimited vacation

401(k) with company match

Job summary

Berry Appleman & Leiden in Richardson, TX is seeking a Case Coordinator to support intake of start materials, confirm documentation, and prep files for assignment to legal teams. You will engage with clients, employees and legal teams by phone and email.

The ideal candidate has strong customer service, communication, and organizational skills; proficiency with Microsoft Office; and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma required.
• Associate’s degree or 2 years of college preferred.

Responsibilities

• Initiate cases with direct client/employee interaction (phone/email). Track employer/employee information and documentation for case assignment.
• Respond to routine client queries and escalate to Manager as needed.
• Identify case type (e.g., H1, L1) based on questionnaire information.
• Open projects in the firm’s database and send case questionnaires to employees/managers.
• Ensure all documentation is collected, complete, and returned timely; follow up with nonresponsive participants.
• Coordinate, assemble, print, and organize case start materials in the database.
• Answer routine emails and calls promptly; escalate complex requests to the Manager.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Organizational skills

Professional discretion

Analytical skills

Team collaboration

Education

High school diploma

Associate’s degree or 2 years of college preferred

Tools

Microsoft Office

Job description

Description

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW: The Case Coordinator works as part of a team to coordinate case start materials and prepare them for assignment to legal teams. The incumbent will be primarily responsible for intake of employee and employer start materials, confirming completion of documentation and completing files for assignment to legal teams. This role requires frequent engagement and interaction (both verbal and written) with clients, employees and/or legal teams.

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PRIMARY RESPONSIBILITIES (Under the supervision of the Team/ Practice Manager):

• Responsible for initiating cases consisting of direct interaction with client, employee via phone, email, etc. Track all necessary employer/employee information and documentation in preparation of case assignment to the legal team.
• Respond to routine queries from clients (regarding questionnaires, documentation, etc). Escalate to Manager as needed.
• May identify the type of case to be initiated (e.g. H1, L1) based on the information provided in the questionnaire.
• Open projects in firm’s proprietary database. Send out case questionnaires to employees and managers upon assignment of the case. Update internal database as applicable.
• Responsible for ensuring all documentation is collected, complete and returned timely. Follow-up with nonresponsive employees/managers; Escalate as needed and close cases as appropriate.
• Coordinate, assemble, print and organize all incoming case start materials in database in an organized and efficient manner.
• Respond to routine e-mails and/or phone calls in a timely manner. Seek guidance from the Manager on more complex requests.

SECONDARY RESPONSIBILITIES (Under the supervision of the Team/ Practice Manager):

• Assist with miscellaneous projects and administrative duties as needed.
• May generate reports, as requested.
• Perform any other duties as assigned.

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QUALIFICATIONS:

• High school diploma.
• Associate’s degree or 2 years of college preferred.

Experience:

• Minimum 1 year of work experience in an office environment.
• Direct client or customer contact experience.
• Experience in a law firm or immigration law, a plus.

Skills and Abilities:

• Excellent customer service and interpersonal skills.
• Good verbal and written communication skills.
• Proficiency in the use of Microsoft Office applications.
• Ability to multi-task and strong organizational skills.
• Professional and discretion.
• Good analytical skills.
• Enjoys frequent collaboration and working in a team environment.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.