Immigrant Defense Outreach Coordinator

Inside Philanthropy; Oakland (CA); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Vacation and breaks

Sick leave

Retirement plan

Job summary

Street Level Health Project in Oakland is seeking an Immigrant Defense Outreach Coordinator to support the Immigrant Defense program, dispatch the hotline, and organize outreach with coalition partners.

You will develop outreach materials, cover hotline, attend coalition meetings, and coordinate with the ID team and La Colectiva. Bilingual in Spanish and English is preferred; 40 hours/week, in-person.

Qualifications

• Bilingual fluency in Spanish and English (oral and written).
• Strong commitment to immigrant rights and SLHP mission.
• Ability to work independently and as part of a small team.
• Flexibility to work irregular hours, including evenings and weekends.
• Valid California driver’s license with reliable transportation.

Responsibilities

• Dispatch the hotline and manage intake for immigration services.
• Coordinate outreach activities and materials with coalition partners.
• Train staff and volunteers on intake and hotline processes.
• Maintain accurate data records and reports for the program.
• Engage with community groups across Alameda County and attend meetings.

Skills

Bilingual Spanish-English

Community outreach

Data management

Google Workspace

CRM familiarity

Team collaboration

Flexibility

Tools

CRM

Google Workspace

Microsoft Office

Job description

STREET LEVEL HEALTH PROJECT

Title: Immigrant Defense Outreach Coordinator

Hours: 40 hours per week - Non - Exempt; 100% In person

Reports to: Immigrant Defense Lead Organizer (Manager)

About Street Level Health Project: Street Level Health Project (SLHP) is an Oakland-based nonprofit dedicated to improving the health, dignity, and well-being of underserved immigrant communities in the Bay Area. For more than two decades, Street Level has served as a trusted point of entry for workers and families facing barriers to healthcare, employment, legal services, and more. Our work is grounded in the belief that everyone deserves dignity, respect, and the opportunity to thrive regardless of immigration status or economic circumstance.

About the Immigrant Defense (ID) Program: The Immigrant Defense program works in coalition with partners like the Alameda County Immigration Legal and Education Partnership Rapid Response Network (ACILEP RNN), Adopt-A-Corner, and others to respond to the needs of the immigrant community This is an agile, responsive program that works closely with the Day Labor Program and Health and Well-Being Program.

Position Summary: The Immigrant Defense Outreach Coordinator works with the ID team to develop Immigrant Defense outreach materials, cover the hotline, and organize outreach activities in collaboration with SLHP program teams and coalition partners. The SLHP approach to outreach meets people where they are, builds trust with immigrant communities and communities of color, and invites conversations that build knowledge and connection.

Job Responsibilities: The primary responsibilities of this role are focused on the Immigrant Defense program. Due to the emerging contexts of community-based work, priorities shift often. The primary focus is dispatching the hotline, outreach to immigrant communities, supporting community activities, responding to emergencies and participating in organization-wide events.

Hotline / In-Take (20%)

• Dispatch the ACILEP Hotline for one or more full shifts which includes: listening and supporting callers with compassion and empathy filling intake for verification of immigration enforcement actions and/or legal intake, and provide resource navigation and referrals for other issues that callers may present within the scope of ACILEP RRN line.
• Work with coalitions on providing referrals and collecting initial intake information
• Punctually log shifts and be responsive to live calls during shifts.
• Use interpretation resources as needed and follow up to ensure language accessibility.
• Follow coalition protocols when ICE activity is suspected. This includes, but is not limited to: communication with staff and partners, activation of volunteer databases for activity

verification, and possibly physically verifying activities yourself (based on current coalition

protocols as agreed upon in process manual/meetings).

• Use a database to collect, track and document all data for calls.
• Conduct in-person intakes at the SLHP office for walk-ins as necessary.
• Support the design and implementation of the in-take process.
• Train other staff and volunteers, as needed, on the in-take process and hotline.

Outreach (50%)

• In collaboration with the ID Lead Organizer, create outreach strategy and work plan to ensure completion of deliverables.
• Work closely with the ID team to design outreach materials
• Coordinate outreach efforts with the ID team to ensure coverage across Alameda County, language access, and responsiveness to community needs.
• Meet with groups to share SLHP outreach updates and requests.
• Share information and response from groups with SLHP staff and La Colectiva.
• Attend La Colectiva meetings to exchange information and training
• Work closely with the Popular Education Coordinator to provide feedback on training and other information gathered from outreach.
• Disseminate outreach material in person or virtual to immigrant communities, businesses, CBOs and/or other partners across the county.
• Train and support Outreach Associates on the SLHP outreach process and materials.

Administrative & Logistical Support (10%)

• Check in regularly with ID Lead Organizer regarding support and accountability of weekly tasks, documentation, stories, and ensure planning of projects are in line with deliverables and program vision.
• Maintain an accurate database regarding training, workshops, and people served.
• Keep track of other data as requested by SLHP.
• Other tasks as assigned.

Organizational Responsibilities (shared by all staff, not specific to this role) (20%)

• Participate in organizational events, community gatherings, campaigns, celebrations, holidays, special events, and other activities that are relevant to SLHP.
• Work collaboratively with other programs to provide coordinated and appropriate support, strengthen coordination, and achieve goals across the organization.
• The position requires flexibility, teamwork, and a willingness to contribute to shared responsibilities which may include (when appropriate): assisting with activities outside of the employee’s primary area and occasionally being scheduled to work outside of their schedule (with advance notice whenever possible and in accordance with applicable wage-and-hour laws and organizational policies).

Skills and Experience Required:

• Bilingual fluency in Spanish and English (oral and written).
• Strong commitment to the mission of SLHP and immigrant rights.
• Ability to receive diverse feedback with humility and learn from failures as lessons.
• Comfortable in a wide variety of settings: street corners, community events, businesses, churches/faith communities, schools and/or health systems.
• Ability to work independently and as part of a small, dynamic team managing multiple priorities in office and field settings.
• Ability to analyze and respond to emerging community needs in order to adapt to changing priorities without compromising capacity or well-being.
• Experience with a team oriented approach and a desire to work collaboratively with team members and other programs.
• Experience working with diverse partners and stakeholders around community-driven initiatives.
• Ability to maintain accurate records and reports.
• Proficiency in Google Workspace, Microsoft Office, and basic computer skills.
• Availability to work irregular hours, including evenings and weekends.
• Valid California driver’s licence with reliable transportation and insurance.
• Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction.Demonstrate commitment to diversity, integrity, equity, and inclusion.

Skills and Experience Preferred:

• Strong communication, facilitation, and de-escalation skills in English and Spanish.
• Experience advocating and providing services to communities with limited literacy in Spanish and English, low-income, undocumented immigrants and communities impacted by trauma and/or substance abuse.
• Knowledge of Alameda County resources, community organizations, and health systems, as well as local county, state and national immigration systems.
• Experience with labor rights advocacy and organizing, community-based conflict resolution, and/or popular education models.
• Direct experience working as a day laborer or with day laborers.
• Trilingual Mam, Spanish and English is a plus.
• Experience with data management, CRM, or dispatch, data tracking, and analysis.

Salary and Benefits: This position is full time at a base rate of $27/hr - $29hr. Street Level Health Project provides full benefits (medical, dental, vision, vacation, paid one-week spring/summer break, paid 10-day winter break, and sick leave) and voluntary, employee-funded retirement savings plan.

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.