Immersive Show Guest Experience Lead

Poseidon Music Ltd; Des Moines (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

WORLDS Shows, a US-based immersive projection experience, is seeking energetic, tech-savvy individuals to represent WORLDS at our shows in Des Moines, IA. This part-time role emphasizes reliable guest experience, leadership on-site, and professional communication with venue staff.

You will help with setup, guest check-in, merchandise handling, and on-site problem solving, delivering a smooth, engaging experience for audiences while upholding WORLDS brand standards.

Qualifications

• Minimum 2 years of customer service or event experience.
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates.

Responsibilities

• Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays, charge devices.
• Guest Experience: Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Merchandise Management: Facilitate sales, and track inventory as needed, report issues, request additional assets and merch as necessary.
• Event Oversight: Monitor the event flow and quickly resolve any on-site issues.
• Communication & Reporting: Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

Skills

Customer service

Guest experience

Verbal communication

Independence / initiative

Reliability / punctuality

Team leadership

Tools

WhatsApp

iPhone apps

Job description

WORLDS Shows, a US-based immersive projection experience, is seeking energetic, tech-savvy individuals to represent WORLDS at our shows in Des Moines, IA. This part-time role emphasizes reliable guest experience, leadership on-site, and professional communication with venue staff.

You will help with setup, guest check-in, merchandise handling, and on-site problem solving, delivering a smooth, engaging experience for audiences while upholding WORLDS brand standards.