Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days

Northwestern Memorial Healthcare; Glenview (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Northwestern Medicine is hiring an Immediate Care Technician Float for the Glenview clinic. The role supports physicians and APPs, facilitates patient flow, and performs related clinical and administrative tasks. It requires CMA/EMT certification and BLS, with weekend/holiday coverage and potential cross-site assignment.

The position emphasizes patient care, safety, and teamwork within a fast-paced ambulatory setting, with responsibility for exam rooms, vitals, and patient flow management.

Qualifications

• High school diploma or GED is required.
• Current CMA/EMT or equivalent certification required upon hire.
• Basic Life Support (American Heart Association) certification required.
• Preferred: experience with Electronic Medical Records; 1–2 years ambulatory care; college degree is a plus.

Responsibilities

• Assures efficient patient flow through the site; escorts patient to exam room and prepares patient for examination.
• Obtains accurate vital signs per organization standards.
• Documents reason for visit and updates allergies, smoking history and pharmacy information.
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
• Anticipates and sets up equipment or supplies needed for visit; cleans and prepares exam rooms for next patient.
• Assists with referrals, transfers and discharge processes; performs delegated procedures per protocols.
• Call-in or electronically send prescriptions as directed by MD/APP.
• Maintains vaccine/medication inventory and ensures medication cabinets are locked.

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

This is a FullTime position at 36 hours per week for the Immediate Care Center located at the Glenview clinic. This would be 3, 12hr shifts from 7:45am-8:15pm with weekend and holiday coverage requirement. Floating to other clinics is required. Must be a CMA or EMT.

Immediate Care Technician - Float

Immediate Care Technician Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas;promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

• The Immediate Care Technician Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas;promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities

Assures efficient patient flow through the site:

• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs, per organization standards.
• Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.
• Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
• Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

• Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
• Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:

• Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Ensures medication cabinets are locked appropriately.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.
• Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

• Interacts in a professional, cooperative manner with other practice staff.
• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
• Float to all Immediate Care Clinics/Departments.
• May perform other duties as assigned.

Minimum Requirements

Education

• High school diploma or GED equivalent.

Certification

• Current certification as either a: Medical Assistant: Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) OR Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP) OR Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification (Certification required upon hire.)
• Basic Life Support (American Heart Association) certification.

Preferred

• Experience with electronic medical record.
• College degree or interest in health care field preferred.
• One to two years of ambulatory care experience.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.