Immediate Care Technician-Float Full time

Northwestern Memorial Healthcare; Gurnee (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Immediate Care Technician - Float to support physicians and APPs across clinics. The role focuses on ensuring smooth patient flow, assisting with care activities, and maintaining safe, clean exam spaces.

A CMA/RMA/NCMA/CCMA/EMT certification and BLS are required at hire, with ambulatory care experience preferred. The position is full-time and based within the Northwestern Medicine system; benefits include tuition assistance and 401(k) matching as part of a

Qualifications

• High school diploma or GED equivalent.
• Current certification as Medical Assistant CMA (AAMA) OR RMA (AMT) OR NCMA (NCCT) OR CCMA (NHA) OR NRCMA (NAHP) OR EM Technician – Paramedic or EMT-Basic (Certification required upon hire).
• Basic Life Support (American Heart Association) certification.
• Preferred: Experience with electronic medical record.
• Preferred: College degree or interest in health care field.
• Preferred: One to two years of ambulatory care experience.

Responsibilities

• Facilitate patient flow by escorting to exam room and preparing for examination.
• Obtain accurate vital signs and document visit reason, allergies, smoking history, and pharmacy information.
• Inform MD/APP of significant changes in vitals or symptoms.
• Set up equipment and prepare exam rooms; maintain cleanliness and safety.
• Assist with referrals, transfers and discharge processes.
• Assist with procedures such as ECG, venipuncture, immunizations, wound care, and CLIA waived tests.

Education

High school diploma or GED

Job description

Immediate Care Technician-Float Full time

• Full-time
• Salary Range Minimum : $19.09
• Salary Range Maximum: $24.82
• Compensation: USD 19.09 - USD 24.82 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Immediate Care Technician - Float reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Immediate Care Technician Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas;promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities:

Assures efficient patient flow through the site:

• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs, per organization standards.
• Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.
• Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
• Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

• Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
• Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:

• Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Ensures medication cabinets are locked appropriately.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.
• Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

• Interacts in a professional, cooperative manner with other practice staff.
• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
• Float to all Immediate Care Clinics/Departments.
• May perform other duties as assigned.

Education:

High school diploma or GED equivalent.

Certification:

Current certification as either a: Medical Assistant: Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) ORRegistered Medical Assistant (RMA) through American Medical Technologists (AMT) ORNational Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)ORCertified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)ORNationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP) OREmergency Medical Technician – Paramedic, orEmergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification (Certification required upon hire.)

Basic Life Support (American Heart Association) certification.

Preferred:

• Experience with electronic medical record.
• College degree or interest in health care field preferred.
• One to two years of ambulatory care experience.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.