Immediate Care Technician-Float Full time

Northwestern Medicine; Gurnee (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking an Immediate Care Technician - Float to support physicians and APPs by optimizing patient flow and preparing exam rooms. You will document vitals, assist with procedures, and coordinate referrals and discharges. The role requires MA or EMT certifications and BLS, with EMR experience preferred.

The position participates in a rotating float across clinics. Ideal candidates will have a high school diploma, 1–2 years ambulatory care exposure, and a professional,

Qualifications

• High school diploma or GED required.
• Current CMA/RMA/NCMA/CCMA/NRCMA or EMT certification required upon hire.
• Basic Life Support certification required.
• EMR experience preferred.
• College degree or health care interest preferred.
• 1–2 years ambulatory care experience preferred.

Responsibilities

• Assist physicians and APPs to facilitate patient flow.
• Prepare exam rooms and assist with vitals and patient prep.
• Assist with referrals, transfers and discharge processes.
• Maintain patient confidentiality and professional interactions.
• Float to all Immediate Care Clinics/Departments.
• Clean and prepare exam rooms for next patient.
• Adhere to safety and infection control protocols.

Education

High school diploma or GED

CMA (AAMA) certification

RMA (AMT) certification

NCMA (NCCT) certification

CCMA (NHA) certification

NRCMA (NAHP) certification

EMT – Paramedic

EMT – Basic

Basic Life Support (BLS)

Tools

Electronic Medical Record (EMR) system

Job description

Description

The Immediate Care Technician - Float reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Immediate Care Technician Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas;promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities

Assures efficient patient flow through the site:

• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs, per organization standards.
• Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.
• Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
• Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

• Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
• Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:

• Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Ensures medication cabinets are locked appropriately.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.
• Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

• Interacts in a professional, cooperative manner with other practice staff.
• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
• Float to all Immediate Care Clinics/Departments.
• May perform other duties as assigned.

Qualifications

Minimum Requirements:

Education

• High school diploma or GED equivalent.

Certification

• Current certification as either a: Medical Assistant: Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)ORRegistered Medical Assistant (RMA) through American Medical Technologists (AMT) ORNational Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)ORCertified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)ORNationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP) OREmergency Medical Technician – Paramedic, orEmergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification (Certification required upon hire.)
• Basic Life Support (American Heart Association) certification.

Preferred:

• Experience with electronic medical record.
• College degree or interest in health care field preferred.
• One to two years of ambulatory care experience.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefitssection to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.