IMAX Theater Host

Marbles Kids Museum; Raleigh (NC); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Parking and commuter benefits

Great Marbles Perks & Discounts

Fitness Benefits

Job summary

Marbles Kids Museum in downtown Raleigh, NC is seeking a Theater Host to welcome guests, provide information, pop popcorn, greet field trips, and assist with educational programs. The role centers on delivering exceptional guest service, communicating schedule details, and ensuring smooth operation of concessions and theatre components in a fast-paced, family-friendly environment.

Evening and weekend availability is preferred; a background in customer service with families is helpful, and

Qualifications

• One year of customer service experience, particularly with families and young children (preferred).
• Theater and Retail experience is a plus.
• Experience with point-of-sale and inventory software (Shopify and Tessitura experience preferred).
• Ability to maintain a helpful, friendly, and playful demeanor in a busy environment.
• Excellent verbal and written communication.
• Proven ability to work collaboratively in a team environment.
• Ability to establish goals, set priorities, and multitask in a fast-paced environment.

Responsibilities

• Complete opening and closing duties.
• Provide an exceptional guest experience that is aligned with Marbles customer service procedures.
• Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager.
• Prepare and serve beverages and concession offerings.
• Describe concessions, movies, and operational procedure details to customers.
• Receive and process customer payments.
• Cleans and sanitizes all equipment, utensils, and work areas.
• Cleans and sanitizes lobby, service stations, and seating areas.
• Ensures customer self-service stations are properly stocked. Stock supplies or retail products; may inventory, order, or receive products as directed.
• Ensure proper functioning of all food equipment by routinely checking temperatures in that equipment.
• Perform all other duties assigned by the manager.

Skills

Customer service

Interpersonal communication

Friendly demeanor

Multitasking

Tools

Shopify

Tessitura

Job description

Theater Host

Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007.Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.

The Opportunity

You can be a part of something big by working atMarbles IMAX! Not only will you be working with your favorite stars everyday,but as a Theater Host,you get to play!You will spend yourtimeinteracting with kidsand adults,encouraging them to imagine, discover and learnwhilewatching moviesand documentaries.

As a TheaterHost,you will deliver unforgettable customer service by engaging guests in a variety of assignments including welcoming guests,providing helpful information, popping popcorn,greeting field trips,andassisting with educational programs.

Job Responsibilities

• Complete opening and closing duties.
• Provide an exceptional guest experience that is aligned with Marbles customer service procedures.
• Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager.
• Prepare and serve beverages and concession offerings.
• Describe concessions, movies, and operational procedure details to customers.
• Receive and process customer payments.
• Cleans and sanitizes all equipment, utensils, and work areas.
• Cleans and sanitizes lobby, service stations, and seating areas.
• Ensures customer self-service stations are properly stocked. Stock supplies or retail products; may inventory, order, or receive products as directed.
• Ensure proper functioning of all food equipment by routinely checking temperatures in that equipment.
• Perform all other duties assigned by the manager.

Ideal Experience and Skill

• One year of customer service experience, particularly with families and young children (preferred).
• Theater and Retail experience is a plus.
• Experience with point-of-sale and inventory software (Shopify and Tessitura experience preferred).
• Ability to maintain a helpful, friendly, and playful demeanor in a busy environment.
• Excellent verbal and written communication.
• Proven ability to work collaboratively in a team environment.
• Ability to establish goals, set priorities, and multitask in a fast-paced environment.

Physical Demands

• Walking, standing, stooping, bending, and reaching.
• Ability to stand for long periods of time.
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 25 pounds.

Schedule

• Evening availability preferred.
• This role requires a flexible schedule, including availability on weekends, evenings, late nights, and holidays.

Work Environment

• Exposure to a noisy and crowded atmosphere
• May need to walk between two buildings with some outdoor exposure.

Benefits

• Parking and commuter benefits.
• Great Marbles Perks & Discounts.
• Fitness Benefits.

If you require reasonable accommodations to complete the hiring process, please contact the People Team at [e-mail] or 919-857-1069.

Please be aware that employment with Marbles Kids Museum is contingent on a satisfactory background check and references.

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.