Imaging Tier 1 Support Agent — Fast-Paced Tech Help

Velocity, A Managed Solutions Company; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Paid Holidays

401K – with Employer Match

Company provided Life Insurance, Short

Long-Term Disability

Supplemental Benefits Available

Job summary

Velocity MSC is looking for an Imaging Tier 1 Support Agent to provide front-line support for Imaging technicians from check-in through close-out. You will manage work orders, troubleshoot Tier 1 issues, document activity in real time, and coordinate with internal teams to ensure all steps are completed.

The role requires strong communication, organization, and the ability to handle multiple systems (ticketing, phone, and Microsoft Office tools).

Qualifications

• High school diploma or equivalent.
• Call center experience.
• Working knowledge of the Microsoft Office suite, including Teams, Outlook, and SharePoint.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Responsibilities

• Answer technician calls and complete required check-ins
• Troubleshoot within Tier 1 scope and communicate clear next steps
• Document all technician interactions, parts, approvals, and pictures in real time
• Follow proper procedures and processes
• Manage validation, approvals, Part Codes, and Close Out
• Monitor the Tech Board for Yellow and Red jobs
• Provide clear handoffs to internal teams
• Other duties and responsibilities, as assigned

Skills

Call center experience

Verbal and written communication

Detail-oriented

Organized and dependable

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Teams, Outlook, SharePoint)

Job description

Velocity MSC is looking for an Imaging Tier 1 Support Agent to provide front-line support for Imaging technicians from check-in through close-out. You will manage work orders, troubleshoot Tier 1 issues, document activity in real time, and coordinate with internal teams to ensure all steps are completed.

The role requires strong communication, organization, and the ability to handle multiple systems (ticketing, phone, and Microsoft Office tools).