Imaging Technician-CFH Rad

Carle Health; Urbana (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Imaging Technician to ensure the seamless transfer and processing of Radiology images. This role is vital for patient care, requiring strong communication and customer service skills. The technician will manage image requests, assist in training new staff, and work with various healthcare systems. This position offers the opportunity to contribute to a critical aspect of patient care in a dynamic environment, where attention to detail and the ability to work independently are paramount. If you're looking to make a meaningful impact in healthcare, this role is for you.

Qualifications

• Strong communication and customer service skills are essential.
• Experience with healthcare computer applications preferred.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Support the transfer center in ingesting outside images.
• Process email and fax requests for image transfers.
• Monitor work queues and resolve errors related to results routing.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Clerical Work Experience

Education

Carle EPIC Certification

Tools

EPIC Radiant

Merge iConnect

Windows Applications

Job description

Overview

The Imaging Technician will complete processes related to ingestion, storage, and availability of Radiology Images for patients. This position is key to ensuring the timely transfer and processing of images from outside facilities to facilitate the transfer of critical and non-critical patients to Carle. The technician will assist the Radiology team in preparing anonymized images for teaching, managing daily routing of results and errors, processing image transfer requests, and patient account merges within several Radiology systems. Responsible for sending externally requested images/exams electronically to ensure continuity of patient care. Customer service and attention to detail are essential qualities for this role.

Experience Requirements

• Previous clerical work experience is strongly preferred but not required.
• Exposure to imaging systems and healthcare computer applications is preferred.
• Experience with EPIC Radiant and Merge iConnect is helpful but not mandatory.
• Strong communication and customer service skills are required.

Qualifications

Certification & Licensure Requirements

• Carle EPIC Certification within 6 months.

Responsibilities

• Experience with Windows-based applications (Word, Excel, PowerPoint, Outlook) and healthcare systems including EMR and imaging systems.
• Ability to work independently, prioritize tasks, and adapt to changes.
• Build relationships with internal departments and external facilities.
• Manage multiple tasks simultaneously with accuracy and timeliness.
• Apply problem-solving skills based on departmental policies with minimal supervision.
• Communicate clearly in person, via email, in writing, or by phone.
• Work comfortably in a production, deadline-driven environment.
• Interpret data and maintain attention to detail.

Essential Functions

• Support the transfer center in ingesting outside images into the enterprise archive for various referrals.
• Upload digital images received electronically or via media to patient charts and storage.
• Process email and fax requests for image transfers.
• Perform patient merges within Radiology systems.
• Monitor work queues and resolve errors related to results routing.
• Work on daily unread lists, In Basket errors, and work queues.
• Print departmental control sheets for outside locations.
• Handle Service Desk tickets related to image storage.
• Create anonymized discs or files for teaching upon request.
• Assist in orientation, onboarding, and training of new staff members.