Imaging Support Specialist Supervisor - 32464

Artesian Hotel; Ada, Northern (OK, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Chickasaw Nation Medical Center in Ada, OK is seeking a full-time Imaging Support Specialist Supervisor to join the Imaging Support team.

You will supervise clerical staff, coordinate patient flow, ensure HIPAA compliance, and provide receptionist and administrative support to the MST desk. Candidates should have at least 1 year of supervisory experience and a High School diploma or GED.

Qualifications

• 1 year of directly related supervisory experience.
• High School diploma or GED or equivalent.
• Ability to train staff and supervise clerical tasks.
• Knowledge of HIPAA and patient confidentiality.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversees imaging clerical staff and daily workflow.
• Supervises scheduling, patient check-in, and referrals.
• Ensures HIPAA compliance and data security.
• Coordinates with imaging modalities for patient flow.
• Trains new support staff and conducts appraisals.
• Maintains records and generates performance reports.
• Monitors supply levels and supports service quality.

Skills

Supervisory leadership

Office procedure

Microsoft Office

Data entry

Communication skills

HIPAA familiarity

Education

High School, GED or Equivalent

Job description

Ada, OK | Health | Full Time

Posted 2 days ago

Description

We are currently looking for aFull Time Imaging Support Specialist Supervisor to join our Imaging Support team located at the Chickasaw Nation Medical Center.

Summary

Supervises and provides clerical support to the imaging team.

Responsibilities

• Oversees provider verification before patient is scheduled for an exam
• Pre-screens patients for implanted devices, and other pertinent health history and provide documentation to the Imaging technologists
• Schedules referral appointments, prescribed follow-up appointments, cancellations, and routing slips to every patient upon check in for appointments
• Checks schedules for changes and/or cancellations
• Checks referrals for appropriateness and contacts referral clinics for changes as needed
• Updates patient demographics as needed
• Cross-trains in all modalities
• Provides receptionist services to the MST desk, as needed
• Receives and processes orders from CNDH providers as well as referrals from outside providers and clinics
• Scans patient referrals into computer system and maintains patient referral records
• Schedules patients in all area modalities and makes appointment reminder phone calls for Imaging Services
• Instructs the patient or patient's nurse of the required exam preparation for the imaging procedure
• Surveys patients or patients’ nurse regarding medical history, including possible contraindication to prescribed patient exam
• Mails out the no‑show and cancellation letters to the referring clinics
• Files and maintains patient folders by proper patient identification system
• Participates in gathering statistical information for departmental performance improvement
• Plans, assigns, supervises and reviews work of clerical staff
• Coordinates activities with imaging clerks to assure maximum effect, minimize duplication, and enhance better utilization of resources
• Makes hiring, discipline and promotion decisions for assigned area and authorizes leave
• Ensures Imaging clerical supply levels are always adequate
• Manages any issue that arise between support specialists and other modalities and discusses with modality supervisors as necessary
• Participates in the orientation and training of new support specialists to the organization or site
• Completes annual appraisals in a timely manner
• Prepares and monitors statistical and quality improvement reports
• Coordinates and monitors patient flow to expedite patient's examinations and keep patient turnaround time to a minimum
• Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Must be self‑motivated
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Possess basic knowledge of medical terminology
• Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act (HIPAA)
• Basic knowledge and usage of grammar, spelling, and punctuation
• Ability to multitask
• Establishes professional working relationships as appropriate
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management
• Keeps written records

Skills

Essential:

• Possess strong skills in modern office procedure and business etiquette
• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
• Excellent Phone Skills
• Accurate typing and/or data entry skills

Experience

Essential:

• 1 year directly related supervisory experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Pass general background check

Nonessential:

• CN Core Leadership Level 1

Nonessential:

• Must complete CN Core Leadership Level One within 12 months of hire

Working Conditions

Essential:

• Works in a hospital or clinic environment
• Potential exposure to radiation
• Potential exposure to contagious diseases
• Sitting up to 75% of shift
• Sometimes bend, kneel, stoop, push, reach
• Walking up to 75% of shift
• Standing up to 75% of shift
• Sometimes lift and or carry up to 25 lbs
• Pass pre-employment drug test

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork