Imaging Support Specialist (Registration)

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 26,000 - 39,000; Full time

Job summary

UPMC Passavant is seeking a clerical support associate for the Imaging Services Department at 9100 Babcock Blvd, Pittsburgh. The role involves answering calls, verifying patient information, scheduling and preparing registration, and ensuring accurate order entry for x-ray and echocardiogram exams.

The position rotates across UPMC campuses; day and evening shifts are included. On-site work arrangement with a focus on patient workflow, billing, and coordination with radiology staff.

Qualifications

• High school diploma or equivalent required.
• Typing and filing experience preferred.
• Familiarity with anatomical and medical terminology preferred.

Responsibilities

• Answers telephone with department greeting and identifies self.
• Verifies patient identity with at least two identifiers and prepares registration materials.
• Enters x-ray and echocardiogram orders and coordinates with physicians.
• Collects co-payments per policy and routes documents to the appropriate staff.
• Supports radiologists and cardiologists by providing reports and exam information as needed.
• Uses PACS/CVIS to retrieve and document exam data and film/CD handling.

Skills

Communication

Attention to detail

Patient scheduling

Education

High school diploma or equivalent

Tools

RIS/CVIS

PACS

Job description

Job ID: 260001II
Status: Full-Time
Regular/Temporary: Regular
Shift: Variable
Work Arrangement: On-site
Facility: UPMC Passavant
Department: Radiology Support
Location: 9100 Babcock Blvd, Pittsburgh, PA
Union Position: No
Salary Range: $ 18.79-28.03 USD

This role will locally rotate UPMC campuses and shifts (day & evening)

Purpose

Provides clerical support to the Imaging Services Department.

Responsibilities

• Answers telephone with appropriate greeting stating the name of the department and identifying oneself. Faxes information both on the copier and through the RIS/CVIS if applicable. Conducts appointment reminders calls in a pleasant and courteous manner. Transfers calls to the appropriate department or person and documents and conveys messages as needed. Verifies patient identification using at least 2 patient identifiers. Places correct wrist band on patient. Use RIS or CVIS if applicable to verify the correct input of ordering physician and location and correct exam ordered. Confirms accurate visit number is populated for that day of service. Arrives patient uses the tracking screen. Prepares registration paperwork and wrist bands for the follow day. Enters accurate orders for x-ray exams and echocardiograms. Contacts physician offices for orders when not available at the time of reception. Uses proper verbiage established to collect co-payment per policy and protocol. Places orders for film and CD printing of exams. Documents film sign-outs in RIS/CVIS if applicable. Verifies CDs are burnt appropriately for distributing to patients. Checks patient identification when releasing films or CDs. Obtains the patient release and packages exams that need to be mailed. Downloads CDs from outside facilities. Provides support to the radiologist and cardiologist by calling preliminary reports or obtaining information requested by the radiologist and/or Cardiologist if applicable. Manages stat exams by obtaining report and forwarding or calling the results to the appropriate physician. Uses PACS or CVIS if applicable to obtain both reports and exam information.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Business training preferred, including typing and filing.
• Familiarity with anatomical and medical terminology preferred. Licensure, Certifications, and Clearances:
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran