Imaging Patient Assistant

Advocate Health; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Winston-Salem, NC seeks a patient services assistant to support radiology procedures. You will assist with exam preparation, transport patients, and coordinate with radiology staff to ensure smooth workflows.

duties include using radiology information systems, preparing rooms, greeting patients, and maintaining equipment. Comfort with MRI implants screening and age-appropriate care is required. BLS and GED/HSED are required on hire.

Qualifications

• GED or high school equivalency diploma required.
• BLS for Healthcare Providers on hire unless exempted.
• IV insertion and venipuncture skills required.
• Strong communication and customer service abilities.
• Intermediate computer skills for patient systems and email.

Responsibilities

• Assist patients in exam prep and transport between rooms.
• Use radiology systems to generate requisitions and check schedules.
• Organize exam rooms and maintain equipment and supplies.
• Greet patients, answer inquiries, schedule appointments, and relay messages.
• Act as liaison between physicians, radiologists, and technologists.
• Provide radiology reports or images to staff and manage records.
• Document observations and communicate patient needs to the care team.
• Maintain imaging equipment and assist with MRI implant screening.
• Demonstrate age-appropriate care and development awareness.
• Other related duties as assigned.

Skills

IV insertion

Venipuncture

Communication

Customer service

Computer skills

Following directions

Education

GED or HSED or High School Diploma

Tools

RIS knowledge

Job description

Major Responsibilities:

• -Assistspatient in preparation for exam,provides basic instruction to patientsregardingroutine procedures, transports patientsbetween exam rooms/departments and escorts patients, families, and visitors if department needsrequire.
• -Usesradiology computer systems to generate requisitions, check schedules, and obtain pertinent patient informationas needed.
• --Organizesand prepares exam rooms and work areas, including cleaning, stocking, ordering supplies, andmaintainingequipment, based on departmentneed.
• -Greets patients and visitors and responds to routine requests for information,reportsor film loans. Promptlyanswers telephone,screenscalls, schedules patient appointments, and takes messages, if department needsrequire.
• -Acts as a liaison between ordering physician, radiologist, and technologist.
• -Provides radiology reports and/or radiographic images to staff, physicians,patientsand/or family upon request. Files, retrieves, and releases health information records and films. Compiles film jackets/discs and completes required forms/documentation.
• -Documents requested information and promptlycommunicatesobservations, concerns, and needs of the patient with physicians and other members of the health care team.
• -Completes routine maintenance and quality monitoring of imaging equipment using appropriatetechniquewhen cleaning,sterilizingand caring for instruments and otherequipment, based on departmentneed.
• -Assistswith the screening and documentation of MRI implants based on departmentneed.
• -Must be able todemonstrateknowledge and skills necessary to provide careappropriate tothe age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards

Licensure, Registration, and/or Certification Required:

• -Basic Life Support (BLS) for Healthcare Providerscertification issued by the American Heart Association (AHA)requiredupon hire unless department leader has determined it is notrequired.

Education Required:

• -Certificate of General Educational Development (GED)orHigh School Equivalency Diploma (HSED), orHigh School Graduate.

Knowledge, Skills & Abilities Required:

• -Competent in IV insertion and venipuncture, based on departmentneed.
• -Excellent communication skills including the ability to effectively communicate with a variety of patients,staffand physicians.
• -Excellent customer service and organizational skills.
• -Intermediate computer skills including experience in using computer applications/systems and electronic mail.
• -Must be able to follow directions and work well both independently and with technologists, physicians, and patients.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.