Imaging Support Specialist

Northfield Hospital & Clinics; Northfield (MN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

Flexible Spending Accounts

Life/AD&D/Disability Insurance

PERA Pension Match

457(b) Retirement Plan

Tuition Reimbursement

Certification & CE Programs

Free On-Site Parking

Bilingual Staff Program

Employee Assistance Program

Discounts on cafeteria & scrubs

Job summary

Northfield Hospital + Clinics is seeking an Imaging Support Specialist to provide scheduling coordination, patient preparation, and administrative support for diagnostic imaging services. You will communicate with patients, providers, and external services to obtain orders, history, and authorizations, and assist in preparing images and records for transfer.

The role emphasizes accurate exam prep, timely prior authorizations, and effective collaboration with technologists and staff to ensure

Qualifications

• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• 2 to 5 years of complex clinical scheduling experience is required.

Responsibilities

• Performs and coordinates scheduling for imaging exams and procedures across multiple modalities.
• Communicates with patients, providers, and outside services to obtain orders, patient history, and authorizations.
• Prepares orders, prior authorizations, and prepares images for transfer; maintains records and files.
• Obtains prior authorizations in a timely manner across programs and information systems.
• Supports department communications, greets patients and visitors, and handles phone and electronic communications.
• Trains and mentors new employees.

Skills

English proficiency

Complex scheduling

Job description

Full Time (.75-1.0) , Day/Evening , 80hrs/2wks

Posted 10/30/2026

Title

Imaging Support Specialist

Summary

Provides exceptional customer service whilefacilitatingand performing scheduling coordination and other administrative functions to ensure high-quality imaging services are accurately provided. Communicates with patients,providersand outside servicesto ensure appropriateorder,patient history and authorizations are obtained for alldiagnostic exams. Assistsin patient preparation,preparesorders, priorauthorizationsand prepares images for transfer,maintainrecordsandfiles.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, educationand internal equity considerations. The hourly wage range for this position is$19.49–$27.51.

Key Accountabilities

Performs complex care coordinationscheduling for multiple modalities, providers, and area schedules. ScheduleImaging exams andproceduresfor a wide variety of customers including internal and external providers. Reviewordersforadequate examindication, consulting withtechnologists andproviders as needed to ensure all required information is captured.

Prepares andmaintainsan accurateclinical recordandpartnerswithclinical staffandpatients to provideexamprepinstructionsandobtain patientquestionnaires.

Obtain prior authorizationstimelyutilizingmultiple programs and documentingwithin all information systems.

Coordinatethepatientschedule formultiplemodality areas, communicatingscheduleswith staff,radiologist, and procedural providers.Proactivelyidentifysolutions for issues that hinder service deliveryandcollaborate with all stakeholders foroptimalresolution.

Facilitatedepartment communications, functioning as a receptionist, greeting patients and visitors, and handling telephone communicationsforCDrequests, orders, technologist messages.

Communicate with multidisciplinary health care team members tofacilitatethe exchange of information needed to secure services or plan for patient care

Maintain an orderly and professional environment in the work areain order toassistmembers of the health care team. Manages multiple tasks andmodes of communication (telephone, email,Jabber,etc.) to efficiently coordinate information exchange to ensure services are provided accurately andtimely.

Orient, train and mentor new employees

Required Qualifications

High School Diploma or Equivalent,2 to 5 years of complex clinical scheduling experience

Must be enrolled inNH+C RQI program for BLS certification and complete the requirements within90 daysof enrollment. Must remain current (complete quarterly assignments prior to the end of each calendar quarter).

Initial Crisis Prevention Certification (CPI) within six months.

Workplace Violence education in New Employee Orientation and annually thereafter

Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.

Preferred Qualifications

5 to 7 years of experience scheduling and/or supporting complex services in a healthcare setting

Schedule

• 80 hours per two-week pay period (1.0 FTE)
• Monday–Friday, varying shifts, 6:45 AM–3:15 PM, 7:30 AM–4:00 PM, 8:30 AM–5:00 PM
• Schedules are typically arranged in a two-week block; however, flexibility is required to accommodate departmental needs and staffing coverage.

Paid Time Off accrued starting on first paycheck

Medical, Dental, and Vision (discount plan) coverage

Flexible Spending Accounts

Life, AD&D, and Disability Insurance

Pension Plan ( PERA ) with 7.5% employer match

Optional 457(b) Retirement Plans

Tuition Reimbursement

Loan Forgiveness Eligibility – PSLF+MN state programs for qualifying roles

Employer-Provided Certifications +Continuing Education

Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 1,000employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact.We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.