Imaging Support Service Associate, Evenings

Piedmont Healthcare; Union City (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Specialist to support radiology operations at Atlantic Station. This on-site role requires strong communication, accurate call handling, and coordination with radiologists, providers, and patients during imaging workflows.

Shift is 3:00 PM–11:30 PM, Monday through Friday. You will verify MRI safety, manage urgent notifications via Epic, and help ensure timely scheduling and follow-up for post-interrogation care.

Qualifications

• 1 year of call center or related office experience required.
• H.S. Diploma or GED required.
• Experience with Epic or secure messaging is a plus.

Responsibilities

• Answer and route calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implants using interrogation protocols.
• Notify providers when devices fail interrogation to support care planning.
• Coordinate with the Patient Connection Center to schedule post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Medical imaging coordination

Patient communication

Scheduling

Education

High School Diploma or GED

Tools

Epic software

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate