Imaging Support Service Associate, Evenings

Piedmont Healthcare; Clarkston (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Piedmont Healthcare is seeking a responsive Imaging Call Center Coordinator based at Atlantic Station to ensure timely communication of imaging results and seamless care coordination between radiologists, providers, and patients.

In this on-site role, you will verify MRI safety, manage critical results, and support scheduling through Epic chat, e-fax, and Powershare, leveraging a strong customer service background to uphold patient safety and operational efficiency.

Qualifications

• HS Diploma or GED required.
• 1 year of call center or related office experience required.
• On-site role at Atlantic Station in Atlanta area.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send proper notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

HS Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate