Imaging Support Service Associate, Evenings

Piedmont Healthcare; East Point (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Agent for an on-site role at Atlantic Station. You will be the first point of contact for imaging-related inquiries, coordinate with radiologists and providers, and ensure timely communication of results.

The schedule is 3:00 PM–11:30 PM Monday–Friday, with on-site duties and a focus on accuracy, patient safety, and smooth operations across departments. Previous call center experience is required.

Qualifications

• High school diploma or GED is required.
• At least 1 year of call center, operator, dispatch or related office experience is required.
• Experience coordinating imaging-related communications is a plus.

Responsibilities

• Answer, locates, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic chat, e-fax, and in-basket.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implantable devices through interrogation protocols.
• Notify ordering providers when devices fail interrogation to adjust care planning.
• Coordinate with Patient Connection Center for post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center operations.

Skills

Communication skills

Call center experience

Education

High School Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate