Imaging Support Representative

AdventHealth; Florida; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a front desk/clerical associate in Tavares, Florida, to support radiology patient flow and records requests. You will greet patients, register arrivals, collect co-pays, and coordinate with clinicians to ensure timely imaging completion.

The role emphasizes patient-centric service, HIPAA compliance, and efficient use of hospital software. A high school diploma and healthcare experience are preferred, with full-time hours in daytime shifts.

Qualifications

• High school diploma required; customer service experience preferred.
• 1+ year in customer service in a healthcare setting preferred.
• Ability to read, write, and speak English; good communication.
• Basic computer skills and ability to learn hospital software.

Responsibilities

• Assist patients upon arrival and collect co-payments.
• Answer phones and greet patients with professionalism.
• Process imaging records requests in HIPAA-compliant manner.
• Coordinate with radiology staff and physicians to relay results.

Skills

Customer service

Communication

Multitasking

Medical terminology

Computer literacy

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Healthcare information systems

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1000 WATERMAN WAY

City

TAVARES

State

Florida

Postal Code

32778

Job Description

Notifies appropriate departments or persons of patient progress. Deescalates patient conflicts by adhering to facility policies and mission. Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws. Researches scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program. Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software. Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend. Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines. Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system. Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime. Other duties as assigned. Answers phones and greets patients and guests using outstanding customer service skills. Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Knowledge, Skills, And Abilities

• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
• Ability to multitask and willingness to do so
• Knowledge of commonly used concepts, practices, and procedures in the health care industry
• Must be able to read, write, and speak conversational English; fluency in the English language
• Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software
• Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately
• Excellent written and verbal communication skills, including good telephone communication skills
• Knowledge of Medical Terminology
• Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress
• Hospital or patient care experience [Preferred]
• Must possess general clerical skills, as well as good communication and organizational skills
• Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed
• Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff
• Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication
• Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
• Strong attention to detail

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ year of customer service experience [Required]
• 1+ year medical office and radiology experience [Preferred]

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.30 - $22.95

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.