Imaging Support Associate

Geisinger; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Geisinger Viewmont Imaging seeks a Radiology Informatics Support Team member to provide remote and customer-facing technical and operational support in a 24/7/365 Radiology environment. The role includes imaging media creation, image transfers, EHR documentation, and user technical support across RIS/PACS and related systems.

The position requires at least 1 year of related experience and a high school diploma or GED, with a focus on HIPAA compliance and professional communication with patients,

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year-related work experience required.
• HIPAA compliance is expected in handling patient information.

Responsibilities

• Create imaging media and imaging discs; fulfill requests for image sharing.
• Communicate with patients and external provider offices through multiple contact methods.
• Assist in maintaining HIPAA compliance for standard workflows.
• Verify patient and imaging study information in electronic health records.
• Use multiple imaging platforms to import and export medical images.
• Coordinate with radiology team and contracted teleradiology services for reads.

Skills

Computer literacy

Software industry knowledge

Interpersonal communication

Problem solving

Radiology knowledge

Teamwork

Technical skills

Ability to work independently

Education

High School Diploma or GED

Job description

Location: Geisinger Viewmont Imaging; Shift: Days; Scheduled Weekly Hours: 0; Worker Type: Regular; Exemption Status: No.

Job Summary

In a 24/7/365 environment, Radiology Informatics Support Team members provide professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing and management, customer communication, RIS and PACS tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Job Duties

• Creates imaging media and imaging discs; fulfills requests for image sharing.
• Communicates with patients and external provider offices through multiple means of contact.
• Complies with all HIPAA guidelines for fulfilling standard.
• Utilizes electronic health records to verify patient and imaging study information.
• Uses multiple imaging platforms to import and export medical images.
• Communicates professionally with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads.
• Serves as a liaison to resolve unread studies.
• Communicates professionally between patients, providers, radiologists, technologists, and contracted teleradiology.
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution.
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable.
• Work is typically performed in an office environment.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Position Details

Education: High School Diploma or Equivalent (GED) – required.

Experience: Minimum of 1 year-related work experience – required.

Certifications/Licenses: None specified.

Skills

• Computer literacy
• Computer software industry knowledge
• Interpersonal communication
• Problem solving
• Radiology knowledge
• Teamwork
• Technical skills
• Ability to work independently

Benefits

Healthcare benefits for full- and part-time positions from day one, including vision, dental and domestic partner coverage.

EEO Statement

We are committed to being an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.