Imaging Support Associate

Geisinger; Scranton (Lackawanna County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits from day one

Vision benefits

Dental benefits

Domestic partner benefits

Job summary

Geisinger is seeking Radiology Informatics Support Team members to provide professional remote and customer-facing technical and operational support in a 24/7/365 environment. Responsibilities include imaging media creation, imaging record electronic transfer, EHR documentation and review, user technical support, ticket routing and RIS/PACS tier 1 support, and ongoing project participation.

The role requires a High School Diploma or GED and a minimum of 1 year related work experience.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year related work experience is required.
• Experience with RIS/PACS or radiology information systems is preferred.

Responsibilities

• Creates imaging media imaging discs and fulfills requests for image sharing.
• Communicates with patients and external providers through multiple contact methods.
• Adheres to HIPAA guidelines for fulfilling standard procedures.
• Uses electronic health records to verify patient and imaging study information.
• Uses multiple imaging platforms to import and export medical images.
• Communicates with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads.
• Acts as liaison to resolve unread studies.
• Coordinates communication among patients, providers, radiologists, technologists, and contracted teleradiology.
• Collaborates with Radiology Information System Analyst team and escalates issues for timely resolution.
• Monitors worklists and reports to ensure timely electronic validation of imaging exams.

Education

High School Diploma or Equivalent (GED)

Job description

Job Summary

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Job Summary

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Job Duties

• Creates imaging media imaging discs fulfills requests for image sharing
• Communicates with patients and external providers offices through multiple means of contact
• Complies with all HIPAA guidelines for fulfilling standard
• Utilizes electronic health records to verify patient and imaging study information
• Utilizes multiple imaging platforms to import and export medical images
• Works professionally to communicate with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads
• Serves as a liaison to resolve unread studies
• Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.