Imaging Services Coordinator, Day Shift, Radiology

Adventist HealthCare; Rockville (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, Vision

Employer-paid disability & life

Paid Time Off

Retirement contribution and match

Tuition Reimbursement

Job summary

Shady Grove Medical Center—part of Adventist HealthCare—is looking for an Imaging Services Coordinator to manage scheduling, pre-authorizations, and communications with physicians and staff. The role requires knowledge of imaging protocols and CPT/ICD coding, with 2+ years in imaging or related customer-facing roles.

The position offers full-time hours, on-site work, and potential travel to physician offices.

Qualifications

• High school or GED required.
• 2+ years’ experience in Imaging or customer support/marketing or prior authorization/precertification.
• Knowledge of imaging exams and protocols.
• Valid Driver’s License.
• Ability to travel and visit physician offices.

Responsibilities

• Coordinate with Centralized Scheduling, confirm appointments and gather demographic and insurance data.
• Obtain pre-authorizations for physician orders as required by insurance.
• Communicate with physicians and staff on reimbursement and pre-certification requirements.
• Notify front office and imaging staff about denials requiring rescheduling or peer-to-peer review.
• Identify process gaps and drive closure; build relationships with physicians.

Skills

Imaging coordination

Communication

Pre-certification knowledge

Demographics/data gathering

Education

Bachelor’s Degree preferred

Imaging degree desirable

Business / Marketing / Healthcare Management background

Tools

CPT code knowledge

ICD-9 code knowledge

Medical terminology

Job description

Shady Grove Medical CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Shady Grove Medical Center seeks to hire an experienced Imaging Services Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.As an imaging Services Coordinator you will:• Coordinate with Centralized Scheduling, confirming appointments, gathering demographic and insurance data and completing the insurance pre-certification process.• Ensure the timely and proper collection of prior exams and reports needed for proper PET interpretation and comparison.• Proactively review all scheduled exams in advance and serves as the Physician Office contact to resolve outstanding issues related to demographics, patient history, clinical requirements, diagnosis, etc.• Obtains pre-authorizations for Physician Orders for diagnostic testing or procedure as required by the patient’s insurance carrier.• Communicate with physician/clinical staff on reimbursement issues and/or pre-certification requirements by the patient’s insurance carriers.• Communicate with Insurance Authorization Coordinators the need for updated referrals• Communicate with front office manager and staff in the case of denials that will require rescheduling and/or peer-to-peer review by the ordering physician.• Communicate as necessary and in a timely fashion with front office, centralized scheduling and imaging center staff with regards to the status of pending authorizations.• Identify process gaps and closes the loop• Build relationships with Physicians• Promote AHC OP imaging to primary referrals.Qualifications include:• High school or GED required• 2+ years’ experience working as in Imaging , or experience in a customer support and/or marketing role, or experience obtaining Prior Authorization / Precertification, and knowledge of, CPT code, ICD-9 code, and medical terminology to facilitate and assist with the process.• Bachelor’s Degree preferred. Imaging degree desirable, however, we will consider Business, Marketing, or Healthcare Management.• Knowledge of imaging exams and protocols• Valid Driver’s License• Ability to travel and visit physician officesWork Schedule:Employment Type: Full-timeHours per Week: 40 hrs/weekTypical Daily Schedule: 7 :00 AM–3:30 PM Monday through FridayShift Type: Day / Evening / Night / RotatingHoliday Requirements: Required/ Rotating / follow company holiday calendarPay Range:$21.55 - $28.87If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Non-Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.