Imaging Services Assistant II - Full Time 80 Hours/Pay Period (Breast Imaging Services (BMH)

Bronson Healthcare; Kalamazoo (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Bronson Healthcare is seeking an Imaging Services Assistant II for the Kalamazoo Radiology department. The role supports patient and record flow, delivers high-quality customer service, and assists with imaging procedures in a fast-paced hospital setting.

Responsibilities include coordinating communications, preparing results for providers, and ensuring accurate documentation within Epic and PACS systems. The position requires flexibility for weekends and holidays and is based at the Bronson

Qualifications

• High school diploma or GED with 6 months related customer service experience.
• BLS certification within 90 days and quarterly thereafter.
• General medical terminology knowledge.
• Ability to work independently with minimal supervision.
• Ability to work in a team environment and share tasks.
• Strong technical aptitude with diverse software experience.

Responsibilities

• Support operation of the Radiology department and manage record and patient flow.
• Provide excellent customer service to patients and staff.
• Prepare results for providers and patients for mail-out.
• Handle routing of faxes, orders, and documentation in Radiology.
• Assist patients, families, and visitors in navigating the campus.
• Maintain stock and ensure proper interpretation of imaging procedures.

Skills

Customer service

Excellent communication

Attention to detail

Multitasking

Teamwork

Technical aptitude

Education

High school diploma or GED

Tools

Epic

PACS

Microsoft applications

Job description

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location Kalamazoo-601 John St.-Medical Office Pavilion (South Campus)

Title Imaging Services Assistant II - Full Time 80 Hours/Pay Period (Breast Imaging Services (BMH))

The Imaging Services Assistant provides support in the operation of the Radiology department. Under general supervision, and according to established procedures, and depending on area(s) of expertise and assignment, the Imaging Services Assistant is responsible for maintaining record flow, patient flow, and processes in the Radiology department. The Radiology Services Assistant is responsible for providing excellent customer services to the Bronson organization to patients and employees. Employees providing direct patient care must demonstrate direct competencies specific to the population served. Work which produces very high levels of mental/visual fatigue, e.g. CRT work 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.

Requirements of position

• Must be able to work their scheduled weekend shift as required by their department.
• Must be able to work assigned holidays on a rotational schedule.
• Must be willing to assist in covering shifts for vacations.
• High school diploma or general education degree (GED) and 6 months related customer service work experience required
• BLS certification is required within the first 90 days and will be maintained every quarter thereafter.
• General medical terminology knowledge.
• Must have the ability to work independently with minimal supervision.
• Must have the ability to work in a team environment, sharing tasks to ensure completion.
• Strong technical aptitude with diverse software experience Users must demonstrate a working knowledge of Microsoft applications
• Excellent telephone and interpersonal skills
• Have a strong attention to detail.
• Excellent written and verbal communication skills and proven organizational skills are essential.
• Excellent multitasking skills.
• Effective at balancing competing priorities to complete deadlines.
• Can apply logical reasoning to resolve challenges and drive desired outcomes.

Imaging Assistant I Level I

• Accurately communicates appointment instructions and reminders to patients.
• Ensure stock is replenished in the work area.
• Send out, pick up, and deliver mail throughout radiology departments during weekdays.
• Assist patients, family, and visitors in navigating throughout the campus.
• Able to navigate patients throughout the campus efficiently and safely.
• Knowledge of unit locations and procedures.
• Be up to date on all Bronson and department policies.
• Handles all incoming calls to Radiology department and routes appropriately.
• Prepare results for providers and patients for mail out.
• Reviews all incoming faxes for Radiology and correctly route orders, reports, documentation, and process record requests MRI assistants will help check in and prep patient prior to their exam.

Imaging Assistant II Level II

• Monitors multiple modalities in the Radiology environment (applications and hardware) according to daily workflows.
• Effectively communicates with clinical staff to obtain correct information and orders to allow the Radiology department to provide excellent and timely care.
• Gathers and analyzes medical records from outside facilities to support clinical decisions.
• Ability to accurately record, track, and communicate critical results to the care team under strict time guidelines.
• Accurately communicates appointment instructions and reminders to patients.
• Delivers compassionate care while upholding professional standards and maintaining confidentiality.
• Ensure accuracy by detecting and resolving common issues in imaging workflows.
• Will ensure precise adherence to imaging protocols for all diagnostic tests.
• Facilitates scheduling to guarantee language access for patients requiring interpretation.
• Coordinates the transfer of patient records in compliance with HIPAA regulations in a timely manner.
• Imports patient medical records (including disks, documents, and images) into Epic and PACS.
• Audits PACS system for outstanding un-resulted exams.
• Monitors system wide ER (Read and Call, Hold) exams so they are read and reported in a timely manner.
• Prepares documentation for system wide protocoling for CT and MRI.
• Prepares additional system safety documentation for MRI.
• Directly assists Bronson First in obtaining records urgently for critical incoming patients.
• Works closely with the provider team to ensure all necessary information is available to deliver accurate and timely reports.
• Ensures stock is replenished in the work area.
• Ability to conduct routine upkeep on result printers and disk printers.
• Deliver mail throughout radiology departments daily.
• Assist patients/family and visitors in navigating throughout the campus.
• Able to navigate patients throughout the campus efficiently and safely.
• Knowledge of unit locations and procedures areas.
• Be up to date on all Bronson and department policies.
• Handles all incoming calls to Radiology department and routes appropriately.
• Conducts screening interviews for patient’s CT and MRI.
• Reviews and works protocol lists for CT, MRI, and PETCT to verify orders are correct.
• Verifies patients have completed necessary lab work prior to exams be required timeframes.
• Is well versed and follows all radiation safety procedures.
• Prepare results for providers and patients for mail out.
• Reviews all incoming faxes for Radiology and correctly route orders, reports, documentation, and completes record requests.

Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 3840 Bronson Breast Health (BMH)

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.