Imaging Scheduler II: Multisite, Patient-Focused

Christiana Care Health System; Wilmington (DE); On-site; USD 26,000 - 38,000; Full time

Job summary

Christiana Care Health System is seeking a Scheduler II to manage scheduling for multiple sites and modalities. You will be the first point of contact for patients by phone, handle a high volume of calls, and coordinate with providers to schedule imaging procedures across Ave North and satellite sites.

The role requires accurate collection of demographics, billing and insurance data, plus pre-procedure instructions, aligning patient needs with clinical workflows and safety requirements.

Qualifications

• High School diploma required.
• 1-2 years medical office scheduling experience preferred.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• First point of contact interacting with patients by phone.
• Handles a high volume of incoming calls.
• Schedules routine and complex imaging procedures.
• Educates patients on pre-procedure preparation instructions.
• Coordinates with providers and imaging departments to prioritize cases.
• Gathers demographic, clinical, billing and insurance information.
• Ensures accurate scheduling across multiple sites.

Skills

Customer service

Phone skills

Communication

Multitasking

Education

High School diploma

Equivalent education/experience

Tools

Scheduling software

EHR systems

Job description

Christiana Care Health System is seeking a Scheduler II to manage scheduling for multiple sites and modalities. You will be the first point of contact for patients by phone, handle a high volume of calls, and coordinate with providers to schedule imaging procedures across Ave North and satellite sites.

The role requires accurate collection of demographics, billing and insurance data, plus pre-procedure instructions, aligning patient needs with clinical workflows and safety requirements.