Imaging Representative -FT/Days/Outpatient/Med Center

Houston Methodist; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Houston Methodist is seeking an Imaging Representative to facilitate patient visits through administrative duties including check-in/check-out, appointment scheduling, and ensuring proper communication with medical staff. The role emphasizes excellent customer service and effective communication skills in a healthcare environment.

Qualifications

• One year of experience in a strong customer service environment.
• Experience in a healthcare related work environment preferred.

Responsibilities

• Performs patient check in/check out functions and appointment scheduling.
• Maintains a safe and welcoming environment for patients and staff.
• Serves as a liaison for the patient, medical staff, and visitors.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department.

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Uses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.

• Communicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.

SERVICE ESSENTIAL FUNCTIONS

• Maintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.

• Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.

• Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Serves as a liaison for the patient, medical staff, and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

• Conveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.

FINANCE ESSENTIAL FUNCTIONS

• Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.

• Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Generates and communicates new ideas and suggestions that will improve quality or service.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• One year of experience in a strong customer service environment

• Experience in a healthcare related work environment preferred